FindCore
Customer Support Advisor - Older/Vulnerable People
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Company
FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Support Advisor.
About the Role
Permanent position. This is a fully office-based role in Altrincham. Monday - Friday, Permanent. This is a volume telephone role supporting predominantly older customers process. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.
Responsibilities
- Handle a high volume of inbound and outbound customer calls each day.
- Speak with new enquiries and understand each customer’s individual circumstances.
- Explain the company’s service clearly, patiently and professionally.
- Support older customers who may need additional reassurance or time on the telephone.
- Qualify enquiries and book appointments with the Claims Team.
- Maintain contact with existing customers throughout their journey.
- Keep customer information and CRM records accurate and up to date.
- Deliver excellent service without using a hard-sell approach.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Previous experience in a telephone-based customer service, call handling, contact centre or similar role is preferred.
Required Skills
- Naturally warm, patient and empathetic communication style.
- Confident speaking with older customers and people who may require additional support.
- Strong telephone manner with the ability to explain information clearly and simply.
- Able to build trust and rapport quickly.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Skills
Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential.
Pay range and compensation package
Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities. Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option).
Equal Opportunity Statement
The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportunity, please apply via the link.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills