Job Description

Contact Centre – Customer Support Advisor

KFF – Site based Aylesford

£28,110 plus benefits and excellent career development, discounted products and services and much more

37.5 hrs per week

8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00)

Any 5 from 7 days (working weekends on rota basis)

At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat.

Key Activities & Responsibilities:

• Process all orders with accuracy of data entry and fulfilling the requirements of each customer
• Achieving set sales & service KPI’S in line with KFF requirements.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.