Concentrix
Customer Support Advisor
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About Us
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Experience the Power of a Game-Changing Career
Our Concentrix team provides Government Facilities management support. You would be involved in front-end troubleshooting, logistics activity, and scheduling appointments for engineers to fix or perform contractual checks.
Your Duties Will Include:
- Handling incoming calls & emails from existing customers.
- Dealing with anything from locker requests to deep clean, toilet leaking – anything facilities related.
- Log & track Government facilities requests while continuing conversations with customers.
- Analyse and implement the best strategy to ensure customer needs are met.
- Providing the best possible customer experience from initial contact, right through to completion.
- Multi-tasking is key as this is a fast-paced environment.
- You will handle 20-25 E-Mails per day, multiple requests.
- You will also handle 5-10 Calls per day.
- Jobs must be completed within SLA time.
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Contract
- This will be a full-time permanent contract of 40 hours per week and will permanently be based as a work-from-home job role.
- Hours: 40 hours paid production - Our staff support customer queries on a rotational shift basis. You must be fully flexible to work at any time. Your main shifts will be 8am - 10pm, however, you may also be required to work nightshift at times.
- This is a 24/7 account where you must be fully flexible with working hours. If someone is off, you may be required to cover another shift, including nightshift. This is a small team of approximately 18 advisors who cover 24/7 - close-knit and do help each other out in terms of flexibility.
- You will be scheduled in 45 hours a week, this will be 40 hours paid and 5 hours of unpaid breaks. Daily this will break down to 8 hours of paid work with 2 x 15 mins breaks and 1 x 30 min lunch break.
- We open all year round, so you may be required to work bank holidays and/or Christmas.
Salary
- £12.75 per hour with a 50p uplift for any unsociable hours which are from 10PM until 6am.
- We are paid fortnightly.
- Commission up to £200 every quarter based on KPIs performance (AHT, Attendance, and others).
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Benefits
- We have a range of local and national benefits available to our staff from well companies such as Samsung, Nike, Sky, Vision Express, ASOS, The North Face, Adidas, All Saints, Alton Towers, Café Nero, Nando’s, Pizza Express, TGI Fridays, Wagamama, and many more.
Experience the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Equal Opportunity Employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Eligibility to Work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
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