Via
Customer Support Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
By clicking Apply, you will be taken to the Via website to complete your application. Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match. Click Apply to continue. It takes 2 minutes.
£28,000–£32,000 + Bonus
Remote (UK)
Full-Time | Flexible Start Date
Via is supporting a global technology company to recruit a Customer Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles who enjoys solving problems, building relationships and helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience.
The Role
As a Business Support Agent, you'll be a key point of contact for customers, helping them troubleshoot issues, understand the platform and get the support they need. You'll manage customer queries through email, chat and phone, while also contributing to improving support processes, creating helpful resources and sharing knowledge across the wider team.
This role is ideal for someone who is organised, customer-focused and enjoys working in a fast-paced technology environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Be Doing
- Provide customer support through email, chat, phone and digital communication channels
- Support businesses and users with product queries and troubleshooting
- Investigate and resolve technical issues affecting customer experience
- Manage incoming support requests and ensure customers receive timely responses
- Create and maintain customer guides and self-service resources
- Work closely with Sales, Customer Success and Product teams
- Share customer feedback to improve products and processes
- Maintain accurate records using support systems and CRM tools
- Deliver consistently high-quality service while working towards team KPIs
- Collaborate with global support teams to share knowledge and best practice
What We're Looking For
We're interested in candidates from backgrounds such as:
- Customer Support Specialist
- Customer Service Advisor
- Customer Success Executive
- Client Support Specialist
- SaaS Support Representative
- Technical Support Advisor
- Helpdesk Analyst
- Service Desk Analyst
- Account Support Executive
- Business Support Executive
- Operations Coordinator
You'll also have:
- Experience working in a customer-facing support role
- Excellent written and verbal communication skills
- Strong organisation skills and the ability to manage multiple requests
- A calm and professional approach when solving customer issues
- Confidence explaining products and processes to customers
- Experience working towards service levels or performance targets
- Comfortable using technology and learning new systems
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- SaaS or digital product support experience
- B2B customer support experience
- Knowledge of tools such as Zendesk, Salesforce, Slack or Jira
- Experience supporting e-commerce platforms
- Understanding of technical concepts or software products
What's On Offer
- £28,000–£32,000 salary
- Bonus opportunity
- Hybrid working options
- 25 days annual leave, increasing with service
- Pension and life insurance
- Health cash plan and online GP support
- Employee Assistance Programme
- Paid volunteering days
- Learning and development opportunities
- Career progression programmes
- Season ticket loan and Cycle to Work scheme
- Central London office with social spaces and regular team events
- Discounts across thousands of retailers and services
If you're passionate about helping customers, enjoy solving problems and want to build your career within a global technology business, we'd love to hear from you.
Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location