Cultura Technologies
Customer Support Analyst
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Job Summary:
As a Customer Support Analyst at Agiboo, you’ll be the first line of support for our global clients in the commodity trading industry. You’ll work closely with users of our Agiblocks CTRM (Commodity Trade and Risk Management) platform, helping them resolve issues, optimize their workflows, and get the most out of our software. This role blends technical troubleshooting, customer service, and product expertise in a dynamic, fast-paced environment. With strong performance and interest, this role may evolve into a Consulting position as part of Agiboo’s career development path.
Job Description:
- Become proficient using the Agiblocks Trade and Risk Management software system to efficiently investigate and answer customer support requests. You’ll receive training in both commodity trade management and in the Agiblocks CTRM system application.
- Provide responsive and knowledgeable support to users of the Agiblocks platform.
- Investigate and resolve functional and technical issues, ranging from simple “how-to” questions to complex data flow challenges.
- Manage and track support tickets using Agiboo’s or Customer’s incident management tool, ensuring timely follow-up and resolution.
- Collaborate with consultants to configure customer environments and support onboarding activities.
- Assist in delivering training sessions and creating user documentation.
- Support the creation and maintenance of PowerBI reports and MS Word based templates tailored to client needs.
- Coordinate and review system upgrades and deployments.
- Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
- Assist in scheduling and reviewing customer site upgrades.
- Manage and capture time spent accurately in the nominated time tracking tool.
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Worker Type:
Regular
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Number of Openings Available:
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