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Customer Support Apprentice
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Job Title: Customer Support Apprentice
Apprenticeship: Level 3 Customer Service Apprenticeship
Location: Eastbourne, East Sussex
Salary: £20,000 per annum / £10.00 per hour
Hours: Full-time, 5 days per week on a rota basis between 8:00am and 8:00pm, Monday to Sunday
An excellent opportunity has arisen for a Customer Support Apprentice to join a growing, customer-focused organisation based in Eastbourne.
This is a fantastic opportunity for someone looking to begin their career in customer service and business support. You will gain hands-on experience managing customer enquiries from initial onboarding through to ongoing support, while developing your communication, organisation and problem-solving skills as part of a supportive team.
Benefits
- Gain a nationally recognised Level 3 Customer Service qualification
- Hands-on customer service experience from day one
- Full training and ongoing support
- Opportunity to develop experience across customer service, administration, sales and technical support
- Work within a friendly and supportive team
- Potential opportunity to progress into a permanent position following successful completion of the apprenticeship
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- Excellent telephone manner and clear communication skills
- Friendly, professional and confident when dealing with customers
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- Accurate record-keeping skills
- Willingness to learn and develop new skills
- Comfortable using IT systems and learning new software
- Enjoy working with people and providing excellent customer service
- Flexible approach and willingness to support colleagues when required
- Ability to work effectively as part of a team
Responsibilities For An Apprentice
- Respond to incoming customer calls and emails
- Manage customer enquiries and complaints, ensuring customers receive timely updates
- Act as a central point of contact for customers while enquiries are being resolved
- Support customers throughout their journey, from initial sign-up and onboarding through to ongoing support
- Maintain accurate customer information and records
- Update CRM systems and monitor customer enquiries
- Assist with management reports and general administration
- Work closely with sales and technical support teams
- Make follow-up calls to customers to gather feedback
- Develop an understanding of different areas of the business to provide effective customer support
- Provide additional support to colleagues during busy periods and holiday cover
- Occasionally support customer-facing events and promotional activities
- Develop confidence in handling a variety of customer situations professionally
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Apprenticeship Information
You will be enrolled on the Level 3 Customer Service Apprenticeship, typically completed over 18 months. This includes:
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship, there will be the opportunity to potentially progress into a permanent role and continue developing your career within customer service.
For more information or to apply, please contact Chloe McCausland at Next Step Apprenticeships on 01273 063769, Monday to Friday, 8:30am - 5:00pm.
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