Gunnebo Entrance Control
Customer Support Coordinator - Spares - FTC - Part Time
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Do you want to be part of creating a safer world?
Without thinking about it, you meet us in your everyday life - at home, in transit, and on your way to work. We are at the airport, where you commute, where you work, play, and shop. Diverse in our offering, our customer outreach, and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous development of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural, and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
This role is to cover a period of maternity leave and is for a fixed-term contract of 12 months. It is for 22.5 hours per week across five days - shift times are flexible.
The Customer Service Coordinator role is part of a global team and will be responsible for:
- Ensuring the smooth day-to-day running of all global spares orders by following all procedures implemented by the Spares Support department.
- Providing support to the Spares Coordination Team and the Customer Support Coordination Team in the timely response to RFQ in line with targets for improved turnaround.
- Supporting the Spares Coordination team to achieve KPIs by actioning sales orders, purchase orders, and invoicing requests in a timely manner.
- Monitoring the Spares inbox and assisting with customer enquiries on a daily basis.
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Requirements
Essential
- Previous customer service experience
- Good written communication skills
- IT Literate
- Excellent Organisational Skills
- Excellent telephone manner
Desirable
- Previous experience working in an import/export environment
- Previous experience working in a global customer service/manufacturing environment
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking, we operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
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Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety, and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area, or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds, and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
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