We Seal
Customer Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Type: Full-Time, Permanent
Company: We Seal Ltd., Yeadon, West Yorkshire
Location: UK (with UK & International Travel)
Reporting to: Engineering Team Leader
Working hours: (42.5 hours/pw)
Paid overtime above 42.5 hours
Salary: £41000/per annum + company vehicle + very comprehensive benefits package
Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team.
This is an exciting, hands-on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one-stop shop for sealing equipment and consumables.
We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.
What You’ll Do
As a Customer Support Engineer, you will:
- Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
- Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
- Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
- Conduct courtesy visits and provide ongoing support to strengthen customer engagement.
- Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
- Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
- Communicate clearly across departments to support productivity, innovation, and service excellence.
- Stay on-site until required work is completed, ensuring the highest service standards.
- Complete all documentation, service reports, and HSEQ requirements accurately and on time.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
Essential:
- Qualified Mechanical Engineer
- Clean UK driving licence
- Strong technical mindset with high professional standards
- Ability to travel regularly across the UK and overseas
- Flexibility to occasionally support out-of-hours or weekend work
- Motivated, adaptable, and comfortable working under pressure
- Excellent engineering design and machine knowledge
- Strong understanding of Health & Safety, Quality, and Environmental procedures
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
Desirable:
- Mechanical AND electrical knowledge
- Sales or customer service experience
- Experience training technical staff
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who You Are
You’re a practical, customer-focused engineer with strong problem-solving skills and the ability to thrive in a fast-paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can-do attitude.
Why Join We Seal?
We Seal is proud to supply industry-leading sealing technology used by major manufacturers. You’ll be joining a supportive, forward-thinking engineering team where your expertise directly enhances customer experience and drives product growth.
If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.
Benefits in addition to basic salary:
- Family-owned business with great culture
- 25 days’ holiday each year plus Bank Holidays
- Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
- Development opportunities within the company
- 8% Company Contributory Pension Scheme
- Cycle to Work Scheme
- 2 days paid leave per annum for volunteering work
- Charity donation contribution scheme
- Discounted gym memberships
- Company Sick Pay Scheme
- Complimentary tea and coffee on site
- Complimentary breakfast items on site
- Free car park
Apply today and help support the machinery that keeps essential products moving.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location