Netrolynx AI
Customer Support Engineer
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About The Company
Enterprise Control Systems Limited (ECS), a distinguished part of SPX Technologies, is a global leader in the development and deployment of advanced RF and datalink communication systems. Our company specializes in providing innovative communication solutions tailored for defense, government, and critical infrastructure sectors. With a strong reputation for technical excellence and reliability, ECS is committed to delivering cutting-edge technology that enhances operational capabilities worldwide. Our team of dedicated engineers and technical experts work collaboratively to support complex projects across different regions, ensuring optimal system performance and customer satisfaction.
About The Role
The Customer Support Engineer (International) role at ECS offers an exciting opportunity to work at the forefront of communication technology. This position involves installing, commissioning, and supporting sophisticated RF and datalink systems across various international locations. The role requires extensive travel, often to remote or challenging environments, to deliver on-site technical support, customer training, and system demonstrations. You will collaborate closely with engineering and project teams to troubleshoot and resolve complex technical issues, ensuring seamless operation of communication systems for our global clients. This role is ideal for individuals passionate about technology, eager to travel, and capable of working independently in diverse settings. Candidates with military backgrounds in communications or networking are highly encouraged to apply, as their expertise aligns well with our technical requirements.
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Qualifications
- Proven experience in RF communications, networking, or datalink systems.
- Strong technical knowledge of communication system installation, commissioning, and troubleshooting.
- Excellent communication skills, with the ability to deliver technical training and presentations confidently.
- Willingness to travel extensively and adapt to different cultural and operational environments.
- Ability to work independently, demonstrating strong problem-solving and decision-making skills.
- Military experience in communications or networking is highly desirable.
- Relevant certifications or technical qualifications in RF, networking, or related fields are advantageous.
Responsibilities
- Install, configure, and commission advanced RF and datalink communication systems at customer sites worldwide.
- Conduct Factory Acceptance Tests (FATs), site surveys, and customer trials to validate system performance.
- Provide comprehensive technical support and troubleshooting for networking and communication systems in diverse environments.
- Deliver engaging customer training sessions and live demonstrations to ensure effective system utilization.
- Collaborate with engineering and project teams to resolve technical issues and optimize system performance.
- Maintain detailed documentation of system configurations, test results, and troubleshooting procedures.
- Travel extensively to various international locations, often working independently in remote or challenging conditions.
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Benefits
At ECS, we value our employees and offer a comprehensive benefits package designed to support your professional and personal growth. Benefits include competitive salary packages, travel allowances, and opportunities for international travel and career advancement. We promote a flexible hybrid working environment after onboarding, allowing you to balance remote work with on-site engagements. Our company invests in continuous training and development to keep you at the cutting edge of communication technology. Additionally, ECS provides a collaborative and inclusive work culture, fostering innovation and teamwork among highly skilled professionals. Joining ECS means becoming part of a forward-thinking organization committed to technological excellence and employee well-being.
Equal Opportunity
Enterprise Control Systems Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that diverse perspectives and experiences drive innovation and excellence in our organization, and we are dedicated to fostering a workplace where everyone can thrive and succeed.
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