SWARCO
Customer Support Engineer (Dundee/North)
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Company Description
Become Part of SWARCO
At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a motivated and customer-focused Customer Support Engineer to join our growing EV charging team based in Dundee.
This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service. You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.
Job Description
As a Customer Support Engineer, you will:
- Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
- Diagnose faults and implement effective solutions to minimise downtime.
- Support customers and clients by providing professional technical assistance.
- Undertake fault-finding, repairs, and component replacement activities.
- Manage stock levels and order replacement parts as required.
- Complete service documentation and daily worksheets accurately.
- Work collaboratively with colleagues across the wider service team.
- Ensure customer sites remain operational and compliant with service requirements.
Key Responsibilities
Service Delivery
- Maintain customer EV charging stations and associated equipment.
- Carry out planned and reactive maintenance activities.
- Complete repairs and replacement of defective components.
- Ensure all service activities are completed safely and efficiently.
Technical Support
- Diagnose hardware, software, and network-related issues.
- Provide effective fault-finding and troubleshooting support.
- Escalate complex issues when required whilst maintaining ownership of customer outcomes.
- Deliver high levels of customer service during all customer interactions.
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Stock & Asset Management
- Manage and control van stock effectively.
- Order replacement parts and ensure appropriate stock replenishment.
- Maintain accurate records of parts usage and inventory levels.
Administration
- Complete daily worksheets and service reports accurately.
- Record mileage and vehicle information as required.
- Ensure all work is documented in accordance with company procedures.
Additional Requirements
- Flexibility to travel occasionally for on-site support when required.
- Willingness to participate in the on-call rota (currently 1 week in 5).
- Ability to work outside normal business hours when necessary to support customer requirements.
What We Offer
- Full product and technical training.
- Industry-recognised certifications delivered by SWARCO-approved trainers.
- Company vehicle.
- Opportunity to work within the fast-growing EV charging and smart mobility sector.
- Ongoing career development and progression opportunities.
- Supportive and collaborative team environment.
Qualifications
Essential
- Engineering background with verifiable references.
- Proven experience in a service engineering or field engineering role.
- Minimum of 2 years' experience in technical support, field service, or related engineering environments.
- Strong fault-finding and diagnostic skills.
- Experience using electrical testing equipment, including multimeters.
- Ability to trace continuity and undertake electrical testing safely.
- Practical hands-on engineering skills and confidence using tools and equipment.
- Excellent communication and interpersonal skills.
- Customer-focused approach with a commitment to delivering exceptional service.
- Ability to work independently and as part of a team.
- Full UK Driving Licence with no more than 3 penalty points.
- Right to live and work in the UK.
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Desirable
- Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
- Previous experience providing technical support to customers or service teams.
- Experience participating in an on-call rota.
- Knowledge of network-connected devices and remote diagnostics.
Additional Information
Interested?
Please apply by clicking on the apply button.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.
Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.
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Duration of Employment: Permanent
Department: Service
Compensation: GBP 30000 - GBP 35000 - yearly
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