Mitsubishi Power EMEA
Customer Support Engineer - Gas Turbines & Power Generation
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
We are seeking a highly motivated and customer-focused Customer Support Engineer - Gas Turbines & Power Generation to join our multidisciplinary engineering team.
This is a technical engineering role within the power generation industry, supporting customers with the operation, maintenance, troubleshooting, repair, and commissioning of large generators, gas turbines, steam turbines, and associated auxiliary systems.
The successful candidate will work closely with customers, field service teams, engineering and design departments, and suppliers to resolve technical issues and ensure the safe, reliable, and efficient operation of power generation equipment.
Key Responsibilities
- Provide engineering and technical support for the operation and maintenance of large generators, gas turbines, steam turbines, and auxiliary systems during normal operations, planned outages, and forced outages.
- Troubleshoot, inspect, verify, and maintain mechanical and electrical components, auxiliary systems, control systems, and instrumentation.
- Support gas turbine and steam turbine operational systems, developing broader expertise in rotating equipment and power generation technologies.
- Carry out on-site commissioning, vibration analysis, combustion analysis, inspection, and troubleshooting activities, including preparation of post-outage commissioning and technical reports.
- Investigate technical issues using sound engineering principles, product knowledge, data analysis, and structured problem-solving techniques.
- Lead and manage Root Cause Analysis (RCA) investigations and develop corrective and preventive actions to address technical issues.
- Act as the technical liaison between customers, field operations, and engineering/design teams, ensuring issues are communicated effectively and resolved in a timely manner.
- Prepare technical reports, engineering procedures, specifications, presentations, and other technical documentation in accordance with engineering standards and company procedures.
- Support RFQ and Purchase Order (PO) preparation, including development of technical specifications and assistance with vendor qualification and procurement activities.
- Work with technical proposal engineers to support new business development and customer opportunities.
- Build and maintain strong customer relationships through professional, responsive, and technically sound communication.
- Represent the company professionally during customer meetings, site inspections, commissioning activities, and vendor interactions.
- Contribute to continuous improvement initiatives, including the development and revision of Quality Management procedures and engineering practices.
- Support emergency and unplanned outage activities, including off-hours and weekend work when required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Bachelor’s degree or higher in Mechanical Engineering, Electrical Engineering, Power Engineering, or a related engineering discipline is preferred.
- Proven professional experience in generator, gas turbine, or steam turbine operation, maintenance, repair, service, installation, or commissioning is desired.
- Strong understanding of gas turbine and steam turbine operation and associated power generation systems.
- Experience in developing and writing technical specifications, engineering documentation, and/or proposals.
- Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate complex technical issues and identify practical solutions.
- Excellent technical report writing, communication, and customer service skills.
- Strong organizational skills and the ability to manage multiple technical activities and priorities.
- Ability to work effectively within a multidisciplinary engineering environment and collaborate with colleagues, customers, and suppliers from different cultures and nationalities.
- Good working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Fluency in business English is required. Other European or Japanese language skills can be an advantage but are not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Information
What We Are Looking For
This role would suit an engineer with experience in power generation, rotating equipment, generators, gas turbines, steam turbines, or heavy industrial equipment who enjoys solving technical problems and working directly with customers.
At Mitsubishi Power EMEA, we are committed to building a workplace where people feel respected, included, and able to contribute.
Our strength comes from the different experiences, perspectives, and expertise of our people. Across our business, we work with colleagues from a wide range of countries, cultures, disciplines, and backgrounds, and we believe this diversity helps us make better decisions, solve complex problems, and deliver stronger outcomes for our customers.
We welcome applications from people of all backgrounds and make recruitment decisions based on skills, knowledge, qualifications, experience, and potential. We are committed to providing a fair and consistent recruitment process, giving every candidate the opportunity to demonstrate what they can bring to the role.
If you need any reasonable adjustments or support at any stage of the recruitment process, please let us know. We will work with you to understand how we can best support you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location