BookedSolid
Customer Support Engineer - Graduate
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Company Description BookedSolid provides a complete AI phone receptionist solution tailored to healthcare organizations, streamlining patient communications and front-desk workflows. The platform automates appointment scheduling, reminders, and payment processes to reduce administrative burden and improve patient experience. By integrating intelligent automation with existing systems, BookedSolid helps healthcare teams operate more efficiently and respond to patients more quickly. The company focuses on building reliable, easy-to-use tools that support both clinical and administrative staff. Team members work on technology that directly impacts how patients access care and how healthcare providers manage daily operations.
Role Description The Customer Support Engineer - Graduate role is a full-time, on-site position based in the London Area, United Kingdom. In this role, you will:
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- Respond to customer inquiries
- Provide technical support
- Resolve issues related to BookedSolid’s AI phone receptionist solution
- Troubleshoot configuration and integration problems
- Guide users through product features
- Escalate complex technical issues to senior engineering teams when needed
Day-to-day work includes:
- Monitoring support queues
- Documenting solutions
- Updating knowledge bases
- Collaborating with product and engineering to improve system reliability and user experience
You will also assist with occasional field service activities, such as:
- Supporting deployments
- Training users
- Gathering feedback from healthcare customers to help refine the product
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Qualifications
- Strong customer-facing skills, including Customer Support and Communication abilities.
- Technical problem-solving capabilities, including Troubleshooting and Technical Support skills.
- Ability to support on-site activities and deployments through Field Service experience or interest.
- Basic understanding of software, cloud-based systems, or telephony solutions; familiarity with healthcare workflows is a plus.
- Comfort working in a fast-paced environment, with attention to detail and clear documentation practices.
- Bachelor’s degree in a technical, engineering, or related discipline, or equivalent practical experience.
- Willingness to learn new tools and technologies, with a proactive and collaborative approach to problem solving.
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