AgileGrid Solutions
Customer Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Spectrum IT Recruitment is a well-established and reputable recruitment agency specializing in the technology sector. With a strong focus on connecting talented IT professionals with leading organizations, Spectrum IT Recruitment prides itself on delivering tailored staffing solutions that meet the unique needs of each client. The company is committed to fostering long-term relationships, providing exceptional service, and maintaining a deep understanding of the latest industry trends and technological advancements. Operating across various regions, Spectrum IT Recruitment is dedicated to supporting both candidates and employers in achieving their career and business objectives through professional guidance and expert recruitment practices.
About The Role
We are seeking a Customer Support Engineer to join our dynamic technical support team near Hythe, Southampton. This role is ideal for individuals who are at the early stages of their IT careers and are passionate about helping customers resolve technical issues. As a Customer Support Engineer, you will be responsible for:
- Providing first-line support via phone, email, and messaging channels
- Troubleshooting a wide range of technical problems
- Managing support tickets from initiation to resolution
The position offers an excellent opportunity to develop your technical skills in a supportive environment, with the chance to learn about networking, firewalls, VLANs, VoIP, and operating systems such as Windows and Linux. The role also involves working on-site, requiring a full driving license and personal transport due to the office location.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
The ideal candidate will possess a combination of technical knowledge and excellent communication skills. Relevant qualifications include:
- A recent IT degree
- Completed apprenticeship
- Up to 3 years of experience in helpdesk or technical support roles
A good understanding of networking fundamentals, including TCP/IP, is essential. Knowledge of firewalls, VLANs, VoIP, and experience with Windows or Linux operating systems is highly desirable. Candidates should demonstrate a logical approach to troubleshooting, a keen willingness to learn, and a proactive attitude towards technical development. A full driving license and personal transport are required to facilitate commuting to the office location.
Responsibilities
The primary responsibilities of this role include:
- Providing exceptional customer service and technical support to clients
- Responding promptly to support requests via phone, email, and messaging
- Diagnosing and troubleshooting hardware and software issues
- Managing support tickets efficiently
You will be responsible for:
- Maintaining clear communication with customers
- Explaining technical concepts in an accessible manner
- Ensuring issues are resolved to the customer's satisfaction
Additionally, you will assist with:
- Network troubleshooting, configuration, and maintenance tasks
- Participating in out-of-hours support when needed
Continuous learning and development are encouraged, with opportunities to acquire new technical skills and certifications. The role also involves:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Documenting support activities
- Maintaining accurate records
- Contributing to the overall improvement of support processes
Benefits
This position offers:
- A competitive basic salary of £30,000
- Additional earning potential through paid overtime and out-of-hours support
- Structured training and ongoing professional development to enhance your technical capabilities
Benefits include:
- 25 days of holiday plus additional Christmas leave
- Private medical insurance
- A pension scheme
- A company bonus
The role also offers a supportive work environment with opportunities for career progression within the organization. You will be part of a friendly team that values continuous improvement, innovation, and work-life balance. The company encourages a culture of learning and development, ensuring employees have the resources and support needed to succeed and grow in their careers.
Equal Opportunity
Spectrum IT Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Our hiring practices are based solely on merit and the qualifications necessary for the role. We believe in providing equal opportunities for everyone and fostering a workplace where all employees can thrive and reach their full potential.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location