Clumber Consultancy Limited
Customer Support Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Clumber Consultancy supports employees through redundancy – managing their claims, chasing what they're owed, and making sure they're treated as people, not case numbers. We're looking for someone to own that relationship from first contact to resolution.
WHAT WE'RE LOOKING FOR – ABOUT YOU
A People Person
You like people. Not as a professional skill – genuinely. You'd rather call than email, you remember what a client mentioned last week, and you understand that the person on the other end of the phone is dealing with something stressful. Our clients are employees navigating redundancy, often without much support. Warmth isn't something you switch on – it's just how you operate.
Energetic
You bring energy. Not loud for the sake of it – but engaged, switched on, and part of what makes a team feel like a team. You're communicative with clients and colleagues alike, you don't disappear, and you notice when someone needs a hand and you offer it without being asked.
Ownership
When something is yours, it's yours. You don't wait to be chased, you don't let things drift, and you don't pass the problem sideways. Underneath that ownership is real organisation – your files are tidy, your systems are current, and nothing sits long enough to become a problem. You stay on top of things because it matters to you, not because someone is watching.
Proactive
You're already thinking about tomorrow. You spot the thing that's about to become a problem before it does, and you'd rather deal with something early than explain later why you didn't. If something isn't working, you say so. If you spot a smarter way to do something, you raise it.
Caring
Not perfectionism – standards. You care that the work is good, that clients feel genuinely looked after, and that the people around you can rely on what you say you'll do. You take pride in what you put your name to.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Team Player
You see the team's performance as your business, not just your own. When your workload is manageable, you look around and offer – you don't wait to be asked. You share knowledge freely, cover without drama, and make the people around you better at their jobs. You understand that a caseload team only works when everyone pulls in the same direction.
THE ROLE
Case Ownership & Progression
- Proactively manage and progress a full caseload covering both employment rights and pensions claims, acting as the main point of contact for clients throughout
- Liaise with clients, third parties and relevant stakeholders to gather accurate data and keep cases moving within agreed timescales
- Ensure all required information is obtained early in the process so cases progress accurately and on time
- Interpret data correctly so more complex situations are properly understood and handled
- Prepare and submit statutory claims and notifications accurately, in line with process and legal deadlines
- Carry out and communicate claims agreement work accurately and in a timely manner
- Prepare and issue relevant client and employee correspondence
- Support the winding up of occupational pension schemes, working within agreed timescales and legal requirements
Client & Stakeholder Communication
- Forge genuine relationships with clients and stakeholders through effective, regular, jargon-free communication
- Understand and resolve client and employee queries as they arise, within agreed timescales
- Assist with client site visits where required
- Support clients through what's often a stressful process – keeping them informed and reassured throughout
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Documentation & Standards
- Maintain accurate, up-to-date case records using the company's systems and standards
- Log time accurately to support correct billing
Billing & Commercial
- Contribute to monthly invoicing targets while delivering a compliant, efficient service
- Continually look for ways to improve efficiencies and the client experience, including making good use of the AI tools we provide
Growing With Us
- Interpreting trust deeds and scheme rules
- Managing more specialist pension trustee cases
- Running consultation processes and providing more complex advice to clients
- Developing client relationships onsite and at client events
What We Value
Caring · Understanding · Professionalism · Empowered · Evolving · Empathy
BENEFITS
- Competitive salary
- Full time contract – 35 hours per week Monday to Friday
- 20 days holiday per annum plus UK Bank Holidays
- 1 additional day of paid leave taken on or as close to your birthday as possible
- Flexible working hours
- 10x salary Group Life Assurance Scheme
- Auto Enrolment Pension Scheme with employer contributions matching up to 5% of salary
- Employee Assistance Scheme
- Discretionary Annual Bonus based on company and your individual performance
- Discretionary closure over Christmas. This is in addition to annual entitlement when this decision is taken
- Private Medical Insurance and Cash Benefits Plan – upon successful completion of probationary period
HOW TO APPLY
Send your CV to julia@clumber.uk, along with a short note telling us about a time you spotted a problem before it became one. We're more interested in how you think than a polished cover letter.
Closing date 30th September 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills