AgileGrid Solutions
Customer Support Executive
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About The Company
Hays Senior Finance is a leading recruitment agency specializing in providing top-tier financial professionals to organizations across various industries. With a strong reputation for excellence and integrity, Hays Senior Finance connects talented candidates with dynamic companies seeking expertise in finance, accounting, and business management. Our commitment to delivering tailored recruitment solutions ensures that both clients and candidates find the perfect match to support their strategic objectives. As part of the global Hays network, we leverage extensive industry knowledge and a broad network to facilitate successful placements and foster long-term professional relationships.
About The Role
We are currently seeking a Graduate Customer Support & Accounts Advisor to join our team in Reading, Berkshire. This role offers an exciting opportunity for recent graduates with an accounting-related degree to develop their careers within a supportive and dynamic environment. The position involves providing first-line support to customers via phone and email, addressing accountancy-related queries, and assisting in maintaining accurate records within internal systems. This is an ideal role for individuals who are eager to enhance their accounting knowledge while delivering exceptional customer service. The role offers hybrid working arrangements, a competitive salary of 24,800 per annum, and the chance to grow professionally in a fast-paced setting where no two days are the same.
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Qualifications
The ideal candidate will possess a degree that includes Accounting or a related discipline, or hold an equivalent accounting qualification. Previous customer service experience of at least six months gained within retail, hospitality, leisure, or similar environments is desirable. Candidates should demonstrate excellent verbal and written communication skills, maintaining a professional and approachable manner at all times. The ability to stay calm and organized when managing multiple priorities is essential. Strong analytical and problem-solving skills, coupled with a positive attitude and a genuine desire to assist customers, are key attributes for success in this role.
Responsibilities
- Providing first-line support to customers via phone and email, ensuring prompt and professional responses.
- Responding to customer inquiries related to accountancy, billing, or service issues with accuracy and efficiency.
- Researching and resolving complex account-related questions to ensure customer satisfaction.
- Building and maintaining a solid understanding of accounting processes and the company's specialist products/services.
- Maintaining detailed and accurate records of customer interactions and updating internal systems accordingly.
- Working collaboratively with colleagues across departments to deliver exceptional customer outcomes.
- Identifying opportunities to enhance the customer experience and streamline internal processes for greater efficiency.
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Benefits
- A competitive salary of 24,800 per annum.
- Comprehensive training and ongoing development opportunities to support your career growth.
- A supportive team environment that encourages collaboration and knowledge sharing.
- The opportunity to build a long-term career combining customer service skills with accounting expertise.
- Exposure to a diverse range of customers and business challenges, enhancing your professional experience.
Equal Opportunity
Hays Senior Finance is committed to creating an inclusive environment for all employees and applicants. We are proud to be an equal opportunity employer and do not discriminate based on race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. We believe that diversity enriches our workplace and are dedicated to fostering a culture of fairness, respect, and opportunity for everyone.
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