Qualifications

• Candidates should possess a degree that includes Accounting or a related discipline, or hold an equivalent accounting qualification.
• A minimum of six months' experience in customer service, gained through retail, hospitality, leisure, or similar environments, is preferred.
• Strong communication skills, both verbal and written, are essential, along with a professional and approachable manner.
• The ability to stay calm and organized when managing multiple priorities is crucial, as is demonstrating strong analytical and problem-solving abilities.
• A positive attitude and a genuine desire to assist customers are vital attributes for success in this role.

Responsibilities

• Providing first-line support to customers via phone and email, ensuring prompt and professional assistance.
• Responding to customer inquiries in a friendly, efficient, and professional manner to foster positive relationships.
• Researching and resolving accountancy-related queries, leveraging available resources and knowledge.
• Building and maintaining a comprehensive understanding of accounting processes and specialist products/services offered by the organization.
• Maintaining accurate records and updating internal systems to ensure data integrity and compliance.
• Collaborating with colleagues across departments to deliver seamless customer service and achieve shared goals.
• Identifying opportunities to enhance the customer experience and streamline internal processes for greater efficiency.

Benefits

• Competitive salary of 24,800 per annum, reflecting the value placed on new talent and potential.
• Comprehensive training programs and ongoing development opportunities to support career growth.
• A supportive and inclusive team environment that encourages collaboration and innovation.
• Opportunities to build a long-term career combining customer service expertise with accounting knowledge.
• Exposure to a diverse range of customers and business challenges, fostering professional versatility.

Equal Opportunity

Hays Senior Finance is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe that a diverse workforce enhances our ability to serve our clients and supports a positive, innovative working environment. We welcome applications from all qualified individuals and are dedicated to providing equal employment opportunities to everyone.