Recruit Genie
Customer Support Executive
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Job Ref: REC1015
Branch: Recruit Genie Edinburgh Office
Location: Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 9am to 5pm Monday to Friday
Hours per week: 40
Posted date: 30/07/2026
Closing date: 30/08/2026
Join Recruit Genie and Help Transform Recruitment
At Recruit Genie, we're passionate about making recruitment simpler, smarter, and more effective. Our innovative recruitment software supports leading hospitality brands across the UK, helping them attract, hire, and onboard great talent with ease.
As we continue to grow, we're looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and building lasting client relationships. If you enjoy solving problems, helping customers succeed, and working in a collaborative, fast-paced environment, we'd love to hear from you.
The Role
As a Customer Support Executive, you'll play a key role in ensuring our customers get the very best from Recruit Genie. From onboarding new clients to providing ongoing support and training, you'll become a trusted partner who helps customers maximize the value of our platform.
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You'll work closely with clients to understand their goals, provide expert guidance, and identify opportunities to improve their recruitment processes while working alongside our internal teams to continually enhance the customer experience.
What You'll Be Doing
- Deliver a seamless onboarding experience for new customers.
- Provide engaging training sessions and product guidance.
- Build strong, long-term relationships with clients.
- Proactively monitor customer engagement and identify opportunities to increase product adoption.
- Respond to customer queries and resolve issues efficiently.
- Work closely with Product, Support, and Sales teams to represent customer feedback and help shape future product improvements.
- Act as a trusted advisor, helping customers achieve their recruitment objectives.
About You
We're looking for someone who is:
- Experienced in a Customer Success, Account Management, or other customer-facing role, ideally within SaaS or technology.
- A confident communicator with excellent relationship-building skills.
- Passionate about delivering outstanding customer service.
- A proactive problem solver who enjoys finding solutions.
- Comfortable learning new technology and explaining it to others.
- Organised, self-motivated, and able to manage multiple priorities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within HR, recruitment, or hospitality is advantageous but not essential. Previous knowledge of Recruit Genie would also be beneficial, although full training will be provided.
What We Offer
- Competitive salary and benefits package.
- Flexible and hybrid working opportunities.
- Ongoing training and career development.
- The opportunity to be part of a growing, innovative software business.
- A supportive and collaborative team environment where your ideas are valued.
- The chance to make a real impact on the success of our customers and our business.
Ready to Join Us?
If you're passionate about customer success and want to be part of a company that's changing the way hospitality businesses recruit, we'd love to hear from you.
Apply today and become part of the Recruit Genie team!
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