Cromwell Business Systems
Customer Support Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Pay: £23,000.00-£30,000.00 per year
Job Description: We are seeking to recruit a Software Support Executive to join our busy Support department. Working closely with our development and technical staff, you will support our range of software products and e-commerce technologies.
As such, we are looking for a candidate who will explore and learn beyond the specific scope of the role.
Qualifications We are looking for candidates who have studied to A-Level or have achieved very good GCSE grades.
Location Candidates must reside in the area local to our Ely office.
Principal responsibilities
- Answer questions from our customer base on our core products, referring to relevant documentation where appropriate.
- Setup new functionality of our core product for customers.
- Research and identify solutions to software and hardware issues as required.
- Take ownership of customer issues reported and drive through to a resolution in an acceptable and timely manner.
- Reproduce and investigate issues, identifying solutions where possible.
- Working with development team to engineer solutions for customer issues.
- Ensure all issues are properly logged from inception, through various discussions, to resolution.
- Provide prompt and accurate feedback to customers, and clear descriptions and supporting information to the development team.
- Prioritize and manage several open issues at any one time.
- Grow your product knowledge.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential skills
- Ability to learn quickly and adapt to new software, with a ‘can do’ attitude.
- Good communication skills, both written and verbal.
- An understanding of Windows, Mac or Linux operating systems.
- Excellent problem-solving, troubleshooting skills and an attention to detail with a disposition for diagnosing problems and generating solutions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable skills
- Experience of working in an IT support role.
- Experience in using Microsoft Excel to a reasonable standard.
- Experience with E-Commerce, ERP or CRM systems.
- Experience of working within the consumer electronics industry.
Benefits
- Competitive salary based on experience and skills.
- 23 days holiday allowance rising to 26 days after continuous service.
- Flexible working hours and holiday plan.
- Remote Working.
- Employee pension scheme.
Job Types: Full-time, Permanent
Work Location: In person
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London