Hays
Customer Support Executive
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Graduate Customer Support & Accounts Advisor
Accounting / Finance / Business Graduates
Reading, Berkshire | £24,800 per annum
Hybrid working
Are you a recent graduate with an Accounting-related degree and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same?
We are recruiting for an exciting opportunity with a growing organisation that is looking for an enthusiastic and professional individual to join their customer support team. This position is ideal for someone who enjoys working with people, solving problems, and developing their accounting knowledge in a commercial setting.
What you'll be doing
- Providing first-line support to customers via phone and email.
- Responding to customer enquiries in a professional, friendly, and efficient manner.
- Researching and resolving accountancy-related queries.
- Building your knowledge of accounting processes and specialist products/services.
- Maintaining accurate records and updating internal systems.
- Working collaboratively with colleagues to ensure excellent customer outcomes.
- Identifying opportunities to improve customer experience and internal processes.
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What we're looking for
- A degree that includes Accounting or a related discipline, or an equivalent accounting qualification.
- At least 6 months' customer service experience gained within retail, hospitality, leisure, customer support, or similar environments.
- Excellent verbal and written communication skills with a professional and approachable manner.
- The ability to remain calm and organised when managing multiple priorities.
- Strong analytical and problem-solving skills.
- A positive attitude and a genuine desire to help customers.
What's on offer?
- Salary of £24,800.
- Excellent training and development opportunities.
- A supportive team environment.
- The opportunity to build a long-term career combining customer service and accounting expertise.
- Exposure to a wide variety of customers and business challenges.
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If you're looking for an opportunity where you can utilise your accounting knowledge, develop your customer-facing skills, and work in a busy, rewarding environment, we'd love to hear from you. Please note: Due to the nature of the role, strong communication skills and the ability to work effectively in a fast-paced environment are essential.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- Customer Service
- Accounting or finance degree
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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