Netrolynx AI
Customer Support Executive
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About The Company
Hays Senior Finance is a leading recruitment agency specializing in placing highly skilled finance professionals across various industries. With a reputation for excellence and a commitment to connecting talented individuals with top-tier organizations, Hays Senior Finance offers comprehensive recruitment solutions tailored to meet the unique needs of both clients and candidates. The company prides itself on its extensive network, industry expertise, and dedication to fostering long-term career development for finance professionals. As part of the global Hays network, Hays Senior Finance is well-positioned to provide exceptional opportunities in the finance and accounting sectors, ensuring clients receive the best talent and candidates find rewarding career paths.
About The Role
We are seeking a Graduate Customer Support & Accounts Advisor to join our dynamic team in Reading, Berkshire. This role is ideal for recent graduates with an accounting-related degree who are eager to develop their customer service skills and deepen their understanding of accounting processes within a commercial environment. The position offers a hybrid working model, providing flexibility and a balanced work-life experience. As a Customer Support & Accounts Advisor, you will be the first point of contact for customers, providing professional assistance, resolving accountancy-related queries, and supporting the organization’s commitment to delivering exceptional service. This role offers an excellent opportunity for individuals looking to combine their academic knowledge with practical customer support experience, paving the way for a long-term career in finance and accountancy.
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Qualifications
- A degree that includes Accounting or a related discipline, or hold an equivalent accounting qualification.
- At least six months of customer service experience gained in environments such as retail, hospitality, leisure, or other customer-facing industries.
- Strong communication skills, both verbal and written.
- A professional and approachable demeanor.
- Ability to stay calm and organized when managing multiple priorities.
- Analytical and problem-solving skills.
- A positive attitude with a genuine desire to assist customers.
- A proactive mindset and willingness to learn.
Responsibilities
- Providing first-line support to customers via phone and email, ensuring prompt and professional assistance.
- Responding to customer inquiries in a courteous, efficient, and professional manner to foster positive relationships.
- Researching and resolving accountancy-related queries, utilizing available resources and internal systems.
- Building knowledge of accounting processes, products, and services to better support customer needs.
- Maintaining accurate records and updating internal systems to ensure data integrity and compliance.
- Collaborating with colleagues across departments to deliver seamless customer service and achieve organizational goals.
- Identifying opportunities to improve customer experience and streamline internal processes for increased efficiency.
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Benefits
- Competitive salary of 24,800 per annum, reflecting the value placed on your skills and contributions.
- Comprehensive training and ongoing development opportunities to enhance your professional growth.
- A supportive and collaborative team environment that encourages learning and innovation.
- The chance to build a long-term career combining customer service expertise with accounting knowledge.
- Exposure to a diverse range of customers and business challenges, enriching your experience and skill set.
Equal Opportunity
Hays Senior Finance is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or sexual orientation. We believe that a diverse workforce enhances our ability to serve our clients and provides a richer, more inclusive working environment. All employment decisions are made based on merit, qualifications, and business needs, ensuring fairness and equality throughout the recruitment process.
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