Netrolynx AI
Customer Support Executive
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About The Company
Hays Senior Finance is a reputable recruitment agency specializing in placing highly skilled finance professionals across various industries. With a strong commitment to excellence and a deep understanding of the finance sector, Hays Senior Finance has built a solid reputation for connecting top talent with leading organizations. Our focus is on providing tailored recruitment solutions that meet the unique needs of our clients and candidates, fostering long-term career growth and organizational success.
About The Role
Graduate Customer Support & Accounts Advisor is an entry-level position designed for recent graduates with an accounting-related degree or equivalent qualification. Based in Reading, Berkshire, this role offers a hybrid working arrangement with a salary of 24,800 per annum. The successful candidate will join a dynamic customer support team, providing essential first-line assistance to clients via phone and email. This position provides an excellent opportunity to develop accounting knowledge within a commercial environment while honing customer service skills. The role involves responding to customer inquiries, resolving accountancy-related issues, and supporting internal processes to ensure a seamless customer experience. It is ideal for individuals who enjoy working with people, solving problems, and learning about accounting operations in a fast-paced setting.
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Qualifications
- The ideal candidate will possess a degree that includes Accounting or a related discipline, or hold an equivalent accounting qualification.
- Additionally, candidates should have at least six months of customer service experience gained within retail, hospitality, leisure, or similar environments.
- Strong verbal and written communication skills are essential, along with a professional and approachable manner.
- Candidates must demonstrate the ability to stay calm and organized when managing multiple priorities, possess analytical and problem-solving skills, and exhibit a positive attitude with a genuine desire to assist customers.
Responsibilities
- Providing first-line support to customers via phone and email, ensuring prompt and professional responses.
- Responding to customer inquiries related to accountancy issues with accuracy and efficiency.
- Researching and resolving complex accountancy-related queries to ensure customer satisfaction.
- Building and maintaining knowledge of accounting processes and specialized products or services offered by the company.
- Maintaining accurate records of customer interactions and updating internal systems accordingly.
- Collaborating with colleagues and other departments to deliver excellent customer outcomes.
- Identifying opportunities to enhance the customer experience and streamline internal processes for better efficiency.
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Benefits
- Competitive salary of 24,800 per annum.
- Comprehensive training and ongoing development opportunities to support career growth.
- A supportive and collaborative team environment fostering professional development.
- Opportunities to build a long-term career combining customer service expertise with accounting knowledge.
- Exposure to a diverse range of customers and business challenges, enhancing practical skills and experience.
Equal Opportunity
Hays Senior Finance is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe in fostering diversity and ensuring fair treatment throughout our recruitment process and employment practices.
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