Logistics UK
Customer Support Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Executive
We are looking for a Customer Support Executive to join our friendly and supportive team in Tunbridge Wells. This is a fantastic opportunity for a customer-focused individual who enjoys helping customers, identifying sales opportunities and providing excellent support across a range of products and services.
As a Customer Support Executive, you will be the first point of contact for many of our customers, members and colleagues, handling enquiries by phone and email and ensuring every interaction is professional, helpful and efficient.
You will play a key role in supporting our members, managing customer enquiries, promoting our services, and helping to identify opportunities to grow and develop customer relationships. Working closely with teams across the business, you'll ensure customers receive an exceptional experience from start to finish.
Why Join Logistics UK?
This is an excellent opportunity to join a successful organisation where you will play an important role in supporting customers and contributing to the growth of the business. You will be part of a collaborative team environment, working from our Tunbridge Wells office Monday to Friday, with opportunities to develop your skills and build a rewarding career.
Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Key Responsibilities
- Managing inbound customer enquiries via phone and email, taking ownership through to resolution.
- Providing support to our non-account managed members and customers.
- Following up on web and general enquiries to identify customer needs and opportunities.
- Supporting membership and contract renewals, as well as promoting relevant products and services.
- Identifying opportunities to upsell and cross-sell across our product portfolio.
- Assisting with event bookings and administration.
- Managing training course bookings and associated administration.
- Supporting the Finance Team with invoice queries and overdue payment processes.
- Maintaining accurate customer records and communications within the CRM system.
- Meeting service level agreements and supporting colleagues across the wider business.
- Upholding our core values of Excellence, Dynamism, Togetherness and Reputation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- A customer-focused approach and a passion for helping people.
- Excellent communication and telephone skills.
- Strong computer literacy and good numerical ability.
- A proactive and positive attitude with the ability to use your initiative.
- Excellent organisational skills and attention to detail.
- The ability to prioritise workload and meet deadlines in a busy environment.
- A team-focused mindset and a willingness to support colleagues when needed.
Benefits
- Basic salary of £25,000 per annum
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills