Shiner
Customer Support Executive - German Speaking
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Job Description
We are an international lifestyle and action sports licensee, distributor and manufacturer with over 40 years of heritage and experience and are looking for a (German speaking) Customer Support Executive to join our team.
Job Description
Passionate, dedicated and knowledgeable, our Sales team have proven credentials and are committed to supporting our retailers through careful, insightful and personal account management. We are looking for an energetic, flexible and enthusiastic Customer Support Executive to join our team.
About the role:
This is an entry level position with the primary purpose of the role to support in administrative duties, securing sales and distribution gains for our action sport lifestyle brands through positive sales relationships with new and existing customers.
What will I be accountable for?
- Orderbook management making sure the customer and sales teams are fully informed on all areas of customer delivery.
- Updating customers and internal sales on all changes and amendments to customer orders.
- Managing Key Account portals and communication.
- Ability to manage switch sells and/or give alternatives to the sales team to execute.
- Dealing with customer queries and managing up when required.
- Processing return requests once confirmed allowed by relevant management.
- Coordinate cancellation requests for management agreement or refusal.
- Assisting team members during absence.
- Management of the sales.com emails.
- Initial communication on payment chasing/ issues.
- Interacting with other teams, especially Finance, Marketing and the Warehouse.
- Supporting the D2C team when required.
- Attending team meetings and review meetings to share best practice and discuss ongoing strategy.
- Any other duties as may be required from time to time.
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Job Requirements
Person Profile:
- Is fluent in reading, writing and speaking the German & English language.
- Exceptional interpersonal skills and influencing skills.
- Team player – reliable, determined, supportive.
- Calm under pressure, able to prioritise and meet deadlines.
- Ability to follow processes and procedures accurately.
- High attention to detail.
- Professional and literate correspondence manner.
- Adaptable style of communication and presentation to suit different customers.
- Passionate about relationship building and customer service.
- Reflects the brands and their values.
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IT Skills and Experience:
- Excellent overall IT skills.
- Advanced MS Excel skills, including VLOOKUP and Pivot Tables, and Outlook.
- Experience using NAV, Business Central, or similar ERP systems.
Additional Competencies:
- Strong communicator internally and externally.
- Excellent organisational and time-management skills.
- Positive attitude and strong work ethic.
MORE ABOUT US
Our vision is to connect with, excite and inspire whilst promoting an active lifestyle through our portfolio of global brands. We are dedicated to nurturing and growing brands strategically and sustainably. Our carefully considered stewardship and close vendor relationships serve to ensure long term brand equity. We are a friendly, down to earth and hardworking team, with our Head Office located in Aztec West. We offer a competitive salary, 25 days of holiday increasing to 30 days with length of service, the opportunity to purchase additional holidays, in addition to lifestyle benefits, and the option to work from home on one set day of the week.
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