Homeflow
Customer Support Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
No agencies please
About Homeflow
Homeflow is a market-leading, fast-growing, profitable, software-as-a-service (SaaS) business in the property market. We think we’re a lovely team of people with a fantastic company culture that we want to retain as we grow - ambitious, hard-working and collaborative yet respectful of work-life balance. You can expect to feel welcomed and supported by some truly talented people, in a company that is constantly looking to innovate.
About the Role
We are looking for a Customer Support Executive to join our Client Services Division of which the primary purpose is to keep our customers satisfied. The objective of this role is to work with our remote team of Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems.
You will be responsible for helping maintain customers' websites using the Homeflow platform (so knowledge of CSS & HTML is a firm requirement). It would be an advantage if the person has experience working with WordPress, WIX and/or Squarespace CMS platforms.
Your career to date must be underpinned by a passionate drive for quality both in terms of how you communicate with customers and in resolving their technical issues. This is a great opportunity for the right person to take on a challenging and broad role. Homeflow is a fully remote company but travel will be required once per year for our Annual Company Conference (held somewhere within the UK).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Typical Job Tasks
- Responsible for inbound queries from clients, either working on the Helpdesk to ensure we deliver exceptional customer service to our clients
- Demonstrate exceptional attention to detail - all communication both internally and externally has to be crisp, concise and correct
- Experience will contribute knowledge and understanding of best practices for Customer Support
- Adhere to and likely contribute to improving all processes within the teams, including documentation and processes
- Document, track and monitor tickets/tasks to ensure resolution in a timely manner, ensuring the appropriate priority levels are set and customers are kept abreast of progress and timelines
- Respond to customer queries in a timely and prompt manner
- Work and working practices will demonstrate the highest level of #Polish (one of our core values) at all times
- Perform any other duties as appropriately assigned by management
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We’re Looking For
- Considerable experience within a Customer Support/Helpdesk team, ideally 2+ years
- A primary focus on quality, quality, quality
- Demonstrable experience of delivering with quality within a technical Customer Support Team
- Excellent interpersonal and communication skills
- Knowledge of CSS and HTML
- Excellent working knowledge of up-to-date desktop applications especially Freshdesk
- Strong organisational skills and ability to multitask in a small business environment
- An aptitude for problem solving and strong attention to detail
- The ability to work effectively and efficiently in a remote environment
Bonus Points
- Previous experience working in a remote environment
- Previous experience working within a technology company
Who Thrives Here
People who thrive in this role at Homeflow are attentive to details, calm, proactive, self-sufficient and friendly. They are motivated and ready to get stuck in as we have projects ready for them to manage! They also embody our company values of being driven, open, polished and pioneering.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location