Netrolynx AI
Customer Support Executive
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About The Company
Hays Senior Finance is a leading recruitment agency specializing in placing highly skilled finance professionals across various industries. With a strong reputation for excellence and a commitment to delivering exceptional service, Hays Senior Finance connects talented individuals with organizations seeking to strengthen their financial teams. Their extensive network, industry expertise, and dedication to professional development make them a trusted partner for both candidates and employers. The company prides itself on fostering a dynamic and inclusive work environment that encourages growth, innovation, and collaboration.
About The Role
We are seeking a Graduate Customer Support & Accounts Advisor to join our expanding team. This role is based in Reading, Berkshire, and offers a hybrid working model, combining both office and remote work arrangements. The position offers an attractive salary of 24,800 per annum, along with comprehensive training and development opportunities.
As a Customer Support & Accounts Advisor, you will serve as the first point of contact for customers, providing professional support and resolving account-related inquiries. This role provides a unique opportunity for recent graduates with an accounting-related degree to develop their customer service skills while deepening their understanding of accounting processes in a commercial setting.
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The ideal candidate will be proactive, detail-oriented, and eager to learn, with a passion for delivering excellent customer service and building a career in finance.
Qualifications
The successful candidate will possess a degree that includes Accounting or a related discipline, or hold an equivalent accounting qualification. Prior experience of at least 6 months in customer service within sectors such as retail, hospitality, leisure, or support roles is desirable. Candidates should demonstrate:
- Strong verbal and written communication skills
- Ability to stay calm and organized when managing multiple priorities
- Strong analytical and problem-solving skills
- A positive attitude, genuine desire to assist customers, and a proactive approach to learning
Responsibilities
- Providing first-line support to customers via phone and email, ensuring timely and professional responses.
- Responding to customer inquiries regarding accountancy-related issues with efficiency and professionalism.
- Researching and resolving complex account queries, demonstrating strong analytical skills.
- Building and maintaining knowledge of accounting processes, products, and services to better assist customers.
- Maintaining accurate records of customer interactions and updating internal systems accordingly.
- Collaborating with colleagues and other departments to ensure excellent customer outcomes and seamless service delivery.
- Identifying opportunities to enhance the customer experience and suggest improvements to internal processes.
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Benefits
- Competitive salary of 24,800 per annum
- Access to excellent training and ongoing professional development programs
- A supportive and collaborative team environment that values growth and innovation
- Opportunities to develop a long-term career combining customer service and accounting expertise
- Exposure to a diverse range of customers and business challenges, enhancing your professional experience
Equal Opportunity
Hays Senior Finance is committed to creating an inclusive environment for all employees and applicants. We are proud to be an equal opportunity employer and do not discriminate based on race, gender, age, disability, religion, or any other protected characteristic. We believe in fostering diversity and providing equal opportunities for everyone to succeed and grow within our organization.
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