Jack & Jill
Customer Support Lead (£70k-£85k + Equity) at Borderless
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Customer Support Lead
Salary
£70k-£85k + Equity
Company Description
Borderless is a $3.3M seed-funded London immigration and global workforce platform helping employers navigate complex migration workflows.
Job Description
As the Customer Support Lead at Borderless, you will own the support function end-to-end, managing a team of five while reporting directly to the co-founders. You will navigate the intersection of compliance, operations, and technology, providing consultative support to HR leaders on high-stakes immigration cases while building scalable processes from the ground up.
Location
London, UK
Why this role is remarkable
- Directly influence the company’s trajectory by reporting to the co-founders and owning the entire support strategy, tooling, and hiring process.
- Join a $3.3M seed-funded startup at a critical 0-to-1 growth stage, helping to define the standards for a complex global workforce platform.
- Work on high-stakes immigration and compliance challenges where your expertise directly impacts the lives of international talent and the success of global employers.
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What You Will Do
- Lead and mentor a team of five direct reports, including permanent staff and contractors, while maintaining a hands-on approach to complex cases.
- Design and implement end-to-end support operations, selecting the right tooling and creating robust processes to ensure quality as the company scales.
- Collaborate cross-functionally with product, operations, and compliance teams to ensure regulatory details are accurately reflected in the customer experience.
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The ideal candidate
- Has proven experience leading support or customer-facing functions in both structured scale-ups and ambiguous, early-stage startup environments.
- Is a systems thinker capable of reasoning across complex workflows involving regulatory compliance, technology, and human operations.
- Brings a customer-first mindset with preferred exposure to the immigration or global employment space (e.g., Deel, Oyster, or Remote).
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