DCS Recruitment
Customer Support Manager – Aviation
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Manager – Aviation
Oxford, Oxfordshire
Permanent | Full-Time | 37.5 Hours | Monday–Friday
We are currently recruiting for an experienced Customer Support Manager to join a leading organisation within the aviation and aerospace sector based in Oxford.
This is a key customer-facing position responsible for managing the end-to-end delivery of Support & Services activities for civil aviation customers and operators across the UK and Ireland.
The successful candidate will act as a primary point of contact for customers, ensuring requirements are effectively managed while coordinating closely with internal departments and wider international teams.
The Role:
As Customer Support Manager, you will be responsible for developing strong, long-term customer relationships while ensuring a consistently high level of service. Your responsibilities will include:
- Managing day-to-day customer requirements relating to Support & Services activities.
- Acting as a key interface between customers and internal operational teams.
- Coordinating across multiple business functions to ensure customer requirements are delivered effectively and on time.
- Managing complex customer situations and resolving operational issues.
- Building and maintaining strong relationships with civil aviation customers and operators.
- Supporting strategic customer initiatives aimed at improving customer satisfaction, retention, and long-term business growth.
- Hosting customer meetings, including senior-level and strategic discussions.
- Presenting information and solutions clearly to multiple stakeholders.
- Working closely with internal and external stakeholders to identify practical solutions to customer requirements.
- Supporting commercial and operational activities relating to customer services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience:
To be considered for this position, you will ideally have:
- Working knowledge of Part 145 and Part CAMO regulations.
- A strong understanding of aviation operations, ideally within the helicopter or rotary-wing sector.
- Previous experience within a customer support, customer services, operations, or account-management environment within aviation.
- Strong communication, negotiation, and relationship-management skills.
- The ability to work effectively across different departments and with stakeholders at all levels.
- Experience managing complex customer or operational situations.
- Excellent attention to detail and a solutions-focused approach.
- The ability to operate effectively within a demanding, fast-paced environment and work to customer and operational deadlines.
- Confidence hosting senior-level customer meetings and presenting to multiple stakeholders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Opportunity:
This is an excellent opportunity to take on a highly visible position within an established aviation organisation, working closely with civil aviation customers and a broad network of operational, technical, and commercial stakeholders.
The position would particularly suit someone with a strong aviation background who combines technical/regulatory understanding with excellent customer and stakeholder-management skills.
Location:
Oxford, Oxfordshire
Contract:
Permanent
Hours:
37.5 hours per week, Monday–Friday
Travel:
Please note that this position will involve travel to customer and operational sites as required.
Interested?
For further information or a confidential discussion regarding this opportunity, please contact:
Maria Vasileva
Email: maria.vasileva@dcsgroup.uk.com
Phone: 07860 184 912
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location