NicolLane
Customer Support Manager - Consumer - Chessington (4/5 days pw in office) - £40/45,000 + bonus
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We're working with a thriving consumer business looking to recruit a Customer Services Support Manager on a permanent basis. Reporting into the Director of Sales and with a dotted line to the Senior Manager Team, the remit of the role will be to lead the Service Support function, leading a team of 3 and delivering best-in-class customer service.
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Key areas of focus will include:
- Leading and motivating an established team
- Hands-on account management of their largest 2 accounts
- Improving processes and implementing efficiencies
- Introducing more metric-led KPIs and processes
- Adopting automation and AI tools where appropriate
- Business partnering Sales Teams
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This will ideally suit an experienced Customer Services leader looking for a new and exciting challenge. There will be a lot of quick wins and also the opportunity to shape the function in the longer-term. You must live within an easily commutable distance to Chessington.
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