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Customer Support Representative
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Customer Support Representative – Hull
Location: Hull, UK
Salary: £28,000–£32,000 per year
Job Type: Full-time
Hours: Monday to Friday
About the Role
We are looking for a Customer Support Representative to join our team in Hull. You will be responsible for supporting customers, handling enquiries, resolving issues and delivering a positive customer experience.
Key Responsibilities
- Respond to customer enquiries by phone, email and online channels.
- Provide accurate information about products and services.
- Resolve customer queries and complaints professionally.
- Escalate complex issues to the appropriate department.
- Maintain accurate customer records and update internal systems.
- Follow up on outstanding enquiries.
- Work with internal teams to resolve customer issues efficiently.
- Maintain a professional and customer-focused approach.
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Requirements
- Previous experience in customer service, customer support, call centre or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and organisational skills.
- Good computer skills and confidence using customer management systems.
- Ability to manage multiple enquiries and prioritise workload.
- Positive, professional and customer-focused attitude.
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Keywords
Customer Support Representative, Customer Service Representative, Customer Service Advisor, Customer Support, Customer Care, Client Services, Call Centre, Customer Experience, Customer Service Executive
Apply now to be considered for this Customer Support Representative position. If you do not hear from us within 15 days, please assume that your application has been unsuccessful.
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