This is not an exhaustive list and you might be encouraged to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the key experience and/or training.

Person Specification:

Experience & Qualifications:

• Essential:
  • Qualified to A-level standard or equivalent experience (S)
  • Clear previous experience of working within a call centre, customer help or support environment (S&I)
  • Experience of working in a fast-paced and process-oriented environment (S&I)
  • Demonstrable experience of working as part of effective teams, preferably in an operational/customer support environment to deliver results (I)
  • Proven hands-on ability to work within a changing and process-led environment (I)
  • Experience of working with multiple stakeholders, providing proactive customer/stakeholder support, managing multiple deadlines concurrently (I)

Competencies:

All team members demonstrate compatibility with and capability against our Core Competencies such as:

• Thinking and Problem Solving
• Stakeholder management
• Communication skills
• Influencing
• Self-awareness/self-management
• Strategic awareness
• Working with others
• Project management

Some of the above competencies will be assessed at interview stage, in addition to the criteria’s listed in the person specification.

Travel Requirements:

Swindon-based: There may be the occasional requirement for national travel.

Immigration straplines

We do sponsor - Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit https://www.gov.uk/skilled-worker-visa/how-much-it-costs or contact Recruitment@ukri.org or Careers@ukri.org.

We do not sponsor - As this job does not fulfil the UK Government minimum criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: https://www.gov.uk/check-uk-visa/y

Equality, Diversity and Inclusion:

Innovate UK is a diverse workforce of people. We believe that encouraging these differences and drawing the best from them will build a productive environment in which everyone feels valued, where talents are fully utilised and in which organisational goals are met. Underpinning this is a belief that it is a fundamental right for everyone to be treated equally, with fairness, respect and dignity. We will act directly and use our influence to ensure that this right is promoted and upheld; we encourage applications from all those who meet the criteria set-out in our role profiles.

Equal Opportunities:

We are an equal opportunities employer, committed to employing any person who meets the criteria for our roles. When undertaking recruitment we may require applicants to undertake certain tests or assessments, some of which will be online and others may be in-person. If you have a disability, heath condition or specific learning difficulty such as dyslexia then you may be entitled to support with undertaking this type of assessment exercise. Where you feel that reasonable adjustments are required to support you, we ask that you advise your recruitment point of contact in a timely fashion, providing further information. In confidence, Innovate UK will then review your application for adjustments and provide support as required.

UK Research and Innovation:

Innovate UK is partner organisation within UK Research and Innovation. If successful in securing the position, your employer will be UK Research and Innovation. More information can be found online http://www.ukri.org/.

Employee Benefits:

We offer a benefits package crafted to provide an excellent work/life balance. This includes 30 days’ annual leave, 10.5 public and privilege days, flexible working hours, an exceptional defined benefit pension scheme, and access to a variety of support networks and discount schemes.

Benefits of working at UK Research and Innovation (UKRI)

Flexible Working:

We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants.

Artificial Intelligence:

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected and internal candidates may be subject to disciplinary action.

Pre-employment Screening:

To enable us to hire the very best people we will conduct a comprehensive pre-employment check on successful applicants as part of the recruitment process. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider how this aligns with your personal values or beliefs. To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as a crucial part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.