Maxwell Bond
Customer Support Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Support Specialist
Location: Central Manchester
Salary: £35,000 +
Are you an experienced Customer Support Specialist looking for a role where you can genuinely make an impact in a truly exciting industry?
I’m working with a fast-growing Manchester-based SaaS start-up transforming the live events and ticketing industry, supporting global events across sport, music and entertainment. In their past year have generated over £25million in revenue, and looking to double again this year with your role being integral to the growth…There’s no better time to join a business like this!
This is not your typical script-and-queue support role. You’ll own customer issues end-to-end while also helping improve the processes, systems and workflows behind the support function.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Day-to-Day Responsibilities:
- Manage customer issues across email, chat and phone, working to SLAs/KPIs
- Support customers before, during and after live events
- Resolve time-critical issues around ticket delivery, transfers and event entry
- Handle refunds, replacements, cancellations and compensation
- Support sellers and B2B partners, including troubleshooting integration/API issues
- Identify recurring customer problems and work with Technology, Operations and Sales to fix them at source
- Help build scalable support processes, workflows, help-centre content and canned responses
- Monitor CSAT, SLAs and contact trends and use data to identify improvements
About You:
- Experience in customer support, client services, or similar roles
- Strong communication, relationship-building, and problem-solving skills
- Strong SLA/KPI and process improvement experience
- Experience with Zendesk, Intercom or similar
- Background in SaaS, e-commerce, ticketing or live events would be a huge plus!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What’s on Offer:
- Salary up to £35,000 + Discretionary Bonus
- 25 days annual leave + bank holidays
- Private Medical and Dental Cover
- Flexible working: primarily in Manchester offices
- Free tickets to major gigs and high-profile sporting events
This is a rare opportunity in the North West to join a start-up making a real impact on its industry. Your role will be central to growth and something you can truly be proud of.
Interviews are being scheduled next week – apply now to find out more!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London