Emma - we are hiring!
Customer Support Specialist
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About The Company
Emma is the app to manage all things money.
Our mission is to empower millions of people to live a better and more fulfilling financial life.
Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. 💪
We have raised more than $8m+ to date to build the one stop shop for all your financial life. Our investors include Connect Ventures (investor in Curve, TrueLayer and CityMapper), Kima Ventures, one of the first in Transferwise, and Aglaé Ventures, early stage fund of the Groupe Arnault, investor in Netflix and Airbnb.
Alongside them, several angel investors, who have built and sold industry leading companies have decided to take part into this journey. 🚀
At Emma, We Are
- Bold
- Determined
- Focused
- Autonomous
We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their work and hold each other to a high standard.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you.
Responsibilities
About the role
- Provide exceptional customer support across all communication channels
- Handle sensitive customer inquiries with empathy and professionalism, ensuring timely and effective resolution
- Critical thinker and problem solver with the ability to assess risks and make sound decisions under pressure
About You
- 2+ year of experience in customer service
- Experience with technical support
- Excellent organisational skills
- Want to learn about Financial Crime
- Experience with Crisp (or similar - Intercom, Zendesk...)
- Experience and interest in startups
Bonus Points
- Experience with customer onboarding and KYC
- Experience with AML
- Experience with financial services
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Our Process
- Online Multiple Choice Questionnaire
- Phone call with internal recruiter
- 2nd call with a member of the team
- Onsite interview with CEO
To facilitate communication, productivity and speed, we work from the office Monday to Friday and this is not a hybrid role. If you are not able to commit, please don't apply. We are not flexible.
Our address is 49-51 Central St, EC1V 8AB
Our Benefits
- 🤒 Paid Sick Leave
- 💰 Pension Contribution
- 👫 Referral Scheme
- 📱 Emma Ultimate Subscription
- 💻 MacBook
- 📈 Annual Salary Review
- 🏋️♀️ Discounted Gym Membership
- 🎁 Perks at Work
- 👓 Eye Care Vouchers
- 🚲 Cycle to Work Scheme
- 🏝️ One-month sabbatical every 5 years
- 🍻 Regular Socials
May the gummy bear power be with you!
By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
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Jessica, London
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