VAT Vakuumventile AG
Customer Support Specialist (German & English)
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Customer Support Specialist (German & English) – VAT Group
About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for over 60 years.
With 3,200+ employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia, and Romania, as well as sales and service hubs globally. We are guided by our core values: integrity, teamwork, customer centricity, and innovation—always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice matters, your ideas are valued, and you receive full career growth support.
Purpose of the Role
As a Customer Support Specialist, you will be the primary point of contact for customers, ensuring:
- Efficient order processing
- Effective inventory management
- Smooth coordination between customers, sales teams, and manufacturing sites
- An exceptional customer experience
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Responsibilities
- Provide professional customer support via email, telephone, customer portals, and other channels
- Process customer orders, forecasts, and purchase orders using the company’s Order Management and ERP systems
- Manage consigned inventory and collaborate with customers on inventory consumption forecasts
- Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders
- Work cross-functionally with Sales, Finance, Product Management, and internal teams to resolve customer inquiries and operational issues
- Proactively communicate order delays, manage backorders, and ensure timely delivery updates
- Process RMAs, service quotations, and customer returns, maintaining accurate documentation
- Support Accounts Receivable and Sales teams in resolving purchase order and payment-related issues
Qualifications
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- Education: High School Diploma or GED (required); Bachelor’s degree preferred
- Experience: Minimum 3 years in customer support, order management, or operational roles
- Language: Fluent in German and English (written and spoken)
- Technical Skills:
- Advanced Microsoft Excel and Office suite proficiency
- Experience with ERP systems (production scheduling is a plus)
- Soft Skills:
- Strong organizational, communication, and interpersonal abilities
- Ability to multitask and work independently
Our Commitment to Inclusion and Equal Opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for all. Our inclusive workplace fosters innovation and success by embracing employees from diverse backgrounds.
If you have concerns, our compliance channel is available on our website. All reports are handled with strict confidentiality and align with our Code of Conduct.
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