NEOCI
Customer Support Specialist
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About Us
We are an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/VoIP solutions. Based in our new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance our product portfolio. Following a recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years, with a strong focus on the SME and SoHo markets. Our mission is to deliver exceptional customer service at every stage.
With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions. We are trusted by major brands and equally proud to support local businesses that rely on us for reliable, high-quality service.
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The Role
You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently
- Handling inbound calls, payment calls, and general enquiries
- Processing new orders (telephone numbers, websites, broadband, etc.)
- Setting up call diverts and reinstating services
- Liaising with suppliers and keeping customers updated
- Spotting opportunities to enhance the customer experience
- Managing cancellations with care and accuracy
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About You
- Previous customer service experience (essential)
- Friendly, professional telephone manner
- Strong IT skills (Microsoft Word, Excel, etc)
- Excellent attention to detail and ability to follow processes
- Calm and professional approach, even under pressure
- A self-starter who is always looking to improve
What’s in it for you
- 25 days’ holiday plus bank holidays
- Company pension scheme
- Free on-site parking
- Regular company events, team incentives and recognition
- Supportive team environment with clear career progression
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