CV-BRIDGE LTD
Customer Support Specialist (Remote /Hybrid UK)£30k £35k
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Customer Support Specialist (Remote / Hybrid UK) – £30k–£35k
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Overview
CV-BRIDGE LTD is looking for a proactive, customer-focused Customer Support Specialist to join a UK-based team in an entry-level hybrid role. This opportunity is ideal for someone with strong communication and problem-solving skills who enjoys supporting customers, resolving queries, and delivering a positive service experience. Previous support experience is beneficial but not essential.
Job Snapshot
- Job Functions: Customer Service | Information Technology | Administrative
- Category: Customer Services
- Location: London, United Kingdom
- Workplace: Hybrid
- Job Type: Permanent
- Employment: Full-Time
- Experience: Entry Level
- Salary: £30,000–£35,000 per annum
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Key Responsibilities
- Respond to customer enquiries through email, chat, phone, and other support channels
- Troubleshoot customer issues and provide clear, accurate solutions
- Guide customers through products, services, systems, or account-related queries
- Record customer interactions and maintain accurate support notes
- Escalate complex or technical issues to the appropriate internal teams
- Follow up with customers to ensure issues are resolved effectively
- Work collaboratively with customer service, operations, and technical teams
- Help maintain a high standard of customer satisfaction and service quality
Requirements
- Excellent written and verbal communication skills in English
- Strong customer service and problem-solving abilities
- Confident using digital platforms, email, and online support tools
- Good organization and time-management skills
- Ability to explain information clearly and professionally
- Comfortable working independently and as part of a hybrid team
- Previous experience in customer support, retail, hospitality, or service-based roles is beneficial but not required
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What We Offer
- Competitive £30,000–£35,000 annual salary
- Permanent, full-time position
- Flexible hybrid working arrangement
- Structured onboarding and role-specific training
- Ongoing professional development and mentoring
- Clear opportunities for career progression
- Supportive and collaborative working environment
How to Apply
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