Davies
Customer Support Technician
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Customer Support Technician
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Stephanie Peel
Description
The Loss Adjuster Technician supports Adjusters in managing property claims over £25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims.
What will your day look like:
- Managing claims alongside Adjusters and independently when needed
- Handling inbound/outbound calls with customers, suppliers, and clients
- Reviewing and issuing reports
- Resolving queries and complaints
- Appointing and managing suppliers
- Supporting technical decisions within delegated authority
- Managing emails, tasks, and caseloads efficiently
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Knowledge and Abilities:
- 2+ years in property claims management
- Ability to review scopes of work and spot errors
- Understanding of claim reserving
- Strong written and verbal communication
- Good numeracy, literacy, and IT skills
- Excellent time management
- Proactive, enthusiastic, polite phone manner
- Team player
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
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Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase a health cash plan and BUPA dental plan
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