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Customer Team Member
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Customer Team Member
As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
- You'll help keep our shelves stocked and support sales, making sure customers can find what they need.
- You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.
- Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.
What you'll do:
- Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed.
- Work with your team to keep the store running smoothly.
- Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience.
- Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Promote Co-op Membership and support your local community.
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Customer Team Leader
As a Customer Team Leader, you'll help maintain our high standards while supporting your store colleagues to be their best. You'll assist the Store Manager and make sure your store is always safe. You'll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you're looking to build a rewarding career in retail, this could be the perfect opportunity.
Store Manager
If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you're looking for. As a Store Manager at Co-op, you'll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it's one of the most rewarding careers in retail. You'll lead a large team of Store Managers across around 20 stores. You'll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores - you'll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.
What we're looking for
A genuine passion for helping people and delivering great customer service
The ability to work flexibly across a number of shifts and as part of a team
An interest in retail and working in a busy store environment (experience not essential)
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Working pattern
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including full weekend availability, to be discussed at interview
Benefits
- Full, paid training provided
- 30% discount on all Co-op products in-store
- Flexible access to your pay as you earn it
- A pension scheme with up to 10% employer contributions
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- 24/7 access to GP appointments, and colleague support programme
- Cycle-to-work scheme
- Market-leading policies to help you through life's big moments
Success profile
What makes a successful member of our team?
- Customer Focus
- Problem Solving
- Communication
- Initiative
Our Co-op culture
At Co-op you'll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We're all in this together and at Co-op, we always look out for each other. We'll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we'll support you. Your manager won't solve all your problems, but they'll understand and empower you.
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