Nestle Operational Services Worldwide SA
Customer Transformation Manager
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Business Area: Nestlé UK&I
Amazon Customer Transformation Manager
Location: Flexible across either our York or Gatwick offices (Hybrid working – approx. 2-3 flexible days a week in one of our fantastic offices)
Attractive Salary
Some of our other fantastic benefits
- Car Allowance
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 day holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
What can you expect from a career in the Nestlé Sales Team? Every day and Everywhere, we are building a Sales community of unique people, that thrive together, make a positive difference and deliver market leading results.
We have a fantastic opportunity for an Amazon Customer Transformation Manager to join our UK Sales team.
This is a high-impact role within the Amazon Acceleration team, accountable for accelerating Nestlé's digital commerce capabilities and embedding the strategic changes required to deliver our UK&I and ZEUR 2030 ambition for Amazon, one of Nestlé's most important global partnerships.
Working cross-functionally with category, marketing, media, customer experience, supply chain, finance and Zone teams, you will connect stakeholders to deliver strategic priorities, scale innovation and embed best practices across the business. You will help ensure Nestlé remains at the forefront of digital commerce by identifying new opportunities, driving adoption of emerging Amazon capabilities and creating sustainable competitive advantage.
Your impact
Working as part of our Sales team, you will be responsible for leading the development, governance and execution of the UK Amazon Acceleration Roadmap, ensuring Amazon growth initiatives are prioritised, resourced, measured and delivered at pace.
You will also identify, evaluate and scale emerging Amazon capabilities, platforms and business models, partnering with ZEUR, GAAT and global stakeholders to pilot innovations and accelerate adoption of future growth opportunities including new shopper experiences, fulfilment capabilities and commercial propositions.
Other key responsibilities include:
- Lead the development and delivery of Nestlé UK's Amazon Content Excellence strategy, partnering closely with CX, Brand, Category, Marcomms and Zone teams to establish best-in-class digital shelf standards, elevate PDP execution, A+ content and Brand Store experiences, and embed governance frameworks that drive consistent, scalable excellence across all categories.
- Own the transformation of brand discoverability across Amazon, creating connected cross-functional plans that improve SEO, search visibility, product findability and shopper engagement, whilst optimising content, ratings, reviews and conversion drivers to maximise traffic, conversion and share of search across priority categories
- Act as the catalyst for Amazon content innovation, connecting UK teams with Zone, Global and GAAT expertise to pilot emerging capabilities, establish AI-enabled content and discoverability standards, and scale new tools, technologies and best practices that enhance shopper experiences and position Nestlé for future Amazon search and commerce ecosystems
- Lead the development and delivery of Nestlé UK's Amazon Retail Media strategy, partnering to create full-funnel media roadmaps, establish investment governance frameworks and optimise media spend to maximise category growth, shopper acquisition and commercial return.
- Own the transformation of traffic generation and audience acquisition across Amazon, developing integrated approaches to DSP, Sponsored Ads, organic search and audience targeting that increase brand visibility, drive qualified traffic and accelerate conversion across priority categories and growth platforms.
- Establish Nestlé UK as a leader in Amazon data-driven decision making by developing Amazon Marketing Cloud capabilities, translating advanced audience and performance insights into actionable growth plans
- Lead the Amazon Availability and Supply Chain Excellence agenda, partnering closely with Customer Facing Supply Chain, Demand Planning, Operations and ZEUR Amazon Supply Chain teams to improve product availability, contribute to the successful adoption of One Way Order to Cash in the UK
- Act as the central orchestrator of Amazon transformation activity, connecting UK teams with ZEUR, external partners and industry best practice, driving accountability and leveraging competitive intelligence, innovation opportunities and strategic recommendations to accelerate growth and execution excellence.
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To be successful, you will have strong commercial (Sales, CDT, Marketing) experience in eCommerce. Previous experience working with AMAZON is essential.
This role offers senior exposure and the chance to shape the future of digital commerce at Nestlé. What’s key is your real passion for all things eCommerce and digital and the ability to work in an environment that can be, at times, ambiguous.
You will bring a combination of:
- Strategic thinking
- Commercial acumen
- Strong influencing capability
Track record of leading business transformation, change programmes and cross-functional initiatives.
We’re looking for energy, curiosity and confidence. You’ll challenge constructively, influence through insight and inspire others to think differently about digital. You’ll also bring:
- Broad eBusiness knowledge important, including Digital Marketing
- Experience in cross market leadership preferred
- Embody "agility" as key way of winning in role
- Bias towards action with a "fail fast" mentality
What you need to know
Advert posting date: 28/07/2026
Advert closing date: 11/08/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
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