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Customer Value Consultant
Customer Value Consultant – Enterprise (EMEA & North America)
Location: London (hybrid – 2 days per week in-office) Focus: Verticals: Education, Healthcare, Professional Services
About the Role
At Doodle, we’re redefining productivity for modern teams by simplifying scheduling, collaboration, and time management. As we transition from a product-led approach to a sales-led enterprise platform, Customer Success has become one of our primary revenue drivers—and we’re building it from the ground up.
We’re seeking a commercial, proactive Customer Value Consultant to shape our enterprise growth at this pivotal moment. This is not a reactive support role—you will own a full revenue lifecycle: onboarding, expansion, adoption, and renewal, acting as a revenue engine partner alongside our Sales team. If you thrive on relationships that drive measurable business results and think strategically about pipeline growth as much as NPS scores, apply now.
What You’ll Do
You’ll be accountable for owning enterprise accounts and driving value—from pre-sales to long-term growth. Key responsibilities include:
Pre-Sale Value Discovery
- Collaborate with Account Executives to conduct pre-sales value analysis.
- Quantify the business upside for prospects (sponsored meeting units—e.g., time saved, admin errors avoided, double-bookings eliminated, operational efficiency gains), tailored to their KPIs—not generic pitches.
Strategy & Onboarding
- Define account baseline and target metrics upfront, mapping agreed enterprise outcomes (clear, measurable KPIs).
- Lead structured, outcome-driven onboarding, ensuring value delivery over feature activation.
Account Relationship & Expansion Management
- Build trusted, multi-threaded relationships with key stakeholders, mapping and influencing decision-makers across departments.
- Conduct 3- and 6-month value reviews to assess projected versus realised ROI.
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Dynamics-Based Engagement (Beyond Fixed Cadence)
- Transition to proactive, usage-triggered outreach after 6 months—results-driven, not choreographed.
Proactive Expansion
- Identify and qualify expansion opportunities across account stakeholders and new use cases.
- Work closely with AEs to build and drive custom expansion cases.
Important: This role does not include handling renewals or recurring/reactive support—which remain held by our Support team—allowing you to focus purely on maximising customer value and growing revenue.
What You Bring
We’re looking for value-focused, outcomes-driven leaders with:
Experience & Expertise
- 3–5 years in B2B SaaS value consulting, account management, or enterprise Customer Success (targeting large organisational decision-makers).
- Proven ability to build customer-specific business cases, transforming relationships into measurable outcomes—not just managing reactions (e.g., churn risk).
- Experience with multi-stakeholder enterprise accounts, confident diplomacy across departments from economic buyers and operational users.
- Ability to collaborate decisively with Account Executives in a land-and-expand strategy.
- Work is proactive by nature—anticipating risks and opportunities before they escalate.
Data & Mindset
- Highly data-driven: uses adoption metrics, platform Account Health & PES scores to prioritise efforts.
- Curiosity about AI/FutureTech: Interest in leveraging AI and automation to multiply impact, not replace human interactions.
Soft Skills & Technical Fit
- English proficiency is mandatory; German language skills are a plus.
- Competitive compensation and path to enterprise growth for standout performers.
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Why Join Doodle?
Compensation & Benefits
- Competitive remuneration for experienced talent.
- Pension plan to secure your future.
- 25 vacation days +
- Flexible, hybrid work: Optimise where/when you work best.
Learning & Career Growth
- Training stipend for professional development.
- Access to industry conferences/learning platforms.
Well-being Resources
- Home office & well-being budget for ergonomics, health, or interests.
- Headspace membership for mindfulness and stress support.
- Regular employee lunches and virtual team events to foster connection.
Family & Inclusive Perks
- Paid parental leave support for all caregivers.
- Bonus access to Doodle Premium for yourself, family, and friends.
Work Setup
- MacBook, premium keyboard & trackpad—equipped to excel.
Hiring Journey
Expect a structured, collaborative assessment:
- Cultural Fit Assessment (BRYQ tool)
- Team Interview (45 min)
- CODE & EVP of Sales Interview + Live Case (1 hour)
- People Ops Fit Discussion
- (Optional) CEO Round
Doodle Values
We’re committed to an equal employment opportunity (EEO) environment, free from bias regarding age, race, disability, religion, gender identity, or sexual orientation. Diversity is a key strength—we actively seek talent with varied backgrounds and perspectives.
IMPORTANT NOTE: This role requires eligibility to work in London (no visa sponsorship or relocation assistance provided).
Apply now if you’re ready to drive revenue through genuine customer success!
Allow appearing a little edgier—this post is career-driven, mission-aligned, and boldly talent-focused.
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