Tate Recruitment
Customer Verification Specialist
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Customer Verification Specialist
📍 London | Hybrid Working - 3 days a week in office
💰 £30,000 Basic Salary 💰 10% Annual Performance Bonus 💰 Saturday Working (1 in 4) Paid at Time & a Half 💰 Bank Holidays Paid at Double Time 💰 Realistic Total Package: £36,000+
Join One of the UK's Fastest-Growing Insurance Success Stories
If you're currently working in motor insurance, policy validation, verification, fraud prevention, customer operations, or compliance and you're looking for a business where your career can genuinely grow, this could be the opportunity you've been waiting for.
We're partnering with an innovative and rapidly expanding organisation that is transforming the customer experience within the insurance sector. Their customer base is growing month on month, creating exciting opportunities for ambitious individuals who want to be part of a high-performing and forward-thinking team.
This is a business with a fantastic culture; professional, credible, collaborative, and refreshingly down-to-earth. You'll be surrounded by like-minded colleagues, supported by an exceptional manager and leadership team who are genuinely invested in your development and success.
The Opportunity
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As a Customer Verification Specialist, you'll play a vital role in protecting both customers and the business by carrying out detailed validation and verification checks. Working within a high-volume environment, you'll be responsible for reviewing customer information, verifying documentation, identifying discrepancies, and ensuring every decision is accurate, compliant, and customer-focused. This role requires someone who can balance speed with precision, maintaining exceptional attention to detail without compromising accuracy.
Key Responsibilities
- Validate customer documentation and policy information with a high degree of accuracy
- Conduct verification checks in line with company procedures and regulatory requirements
- Identify inconsistencies, risks, and potential fraudulent activity
- Record outcomes accurately and maintain comprehensive audit trails
- Liaise with customers via phone and email where additional information is required
- Work closely with underwriting and customer care teams to ensure a seamless customer journey
- Support continuous improvement by identifying opportunities to enhance processes and efficiency
What We're Looking For
- Previous experience within motor insurance, insurance operations, policy validation, verification, or customer administration
- Strong attention to detail and a naturally investigative mindset
- Ability to work accurately within a fast-paced, high-volume environment
- Experience handling sensitive customer information
- Excellent written and verbal communication skills
- A proactive, team-oriented approach
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Highly Desirable
- Motor insurance experience
- Validation or verification experience
- Fraud prevention, compliance, AML, KYC, or risk assessment exposure
- Experience working within regulated environments
- Customer service or operational support experience within insurance
Why Apply?
- Growing business with exciting long-term career prospects
- Hybrid working
- Supportive, approachable leadership team
- Excellent earning potential through bonus and enhanced overtime rates
- Collaborative and positive culture
- Opportunity to join a business where your contribution is genuinely valued
If you're looking for more than just another insurance role and want to join a company that's growing, investing in its people, and building something exciting, we'd love to hear from you.
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