DACHSER SE
Customs Administrator
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Job ID: 7019 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customs clearance
Role: Customs Administrator
Contract: Permanent
Hours: Monday - Friday 0800-1700
Location: Northampton
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role
To ensure all customs administration formalities are completed accurately and efficiently, maintaining full compliance with company procedures, customs regulations, and relevant legislation. The role is responsible for delivering a high standard of service to customers, providing proactive support and resolving customs-related issues effectively to ensure the smooth movement of goods.
Key Responsibilities
- Prepare and manage customs documentation in line with UK Customs regulations, AEO requirements, and DACHSER standards.
- Support customs declarations, ensuring information is accurate and submitted within required timescales.
- Investigate and correct customs entry discrepancies, submitting amendments where required.
- Assist with monthly and annual customs reporting.
- Resolve customs-related issues to minimise delays and maintain service levels.
- Carry out quality checks to ensure compliance with customs regulations and AEO standards.
- Identify recurring errors and support process improvements and training initiatives.
- Maintain accurate records and ensure documentation meets compliance and operational requirements.
- Manage Excel trackers, reporting tools, and compliance records in line with customs authorisations and SOPs.
- Liaise with customers and internal teams to resolve queries and support efficient customs operations.
- Escalate compliance risks, operational concerns, and complex issues when required.
- Manage personal and shared inboxes, ensuring timely and professional communication.
- Support customs activities and other departments as required to meet business needs.
- Monitor transit irregularities and ensure issues are investigated and resolved promptly.
- Support audits, spot checks, and AEO-related activities to maintain compliance standards.
- Demonstrate flexibility in a fast-paced environment while maintaining accuracy, professionalism, and excellent customer service.
- Undertake any other reasonable duties to support the wider business.
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The Ideal Candidate Will Have
- Experience working to internal SLAs and deadlines
- At least 2 years Administration experience
- Strong written and verbal communication skills
- Good IT skills, including Microsoft Office (Excel)
- High attention to detail and accuracy
- Strong organisational and problem-solving skills
- Ability to communicate effectively with stakeholders at all levels
- Customer-focused with a commitment to quality service
- Adaptable and able to manage changing priorities
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Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
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