No previous experience is required as full training will be provided.

What You'll Gain

• A Level 4 Sales Executive Apprenticeship qualification.
• Hands-on experience in business development and customer engagement.
• Training in lead generation, relationship management and commercial awareness.
• Exposure to customs clearance and international trade processes.
• Ongoing support and mentoring from experienced professionals.
• The opportunity to develop a long-term career within a growing business.

Where you'll work

Unit E 4 Business Innovation Centre
Sunderland SR5 2TP

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Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Sales executive (level 4)

What you'll learn

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

Unit E4, Business & Innovation Centre, Sunderland, Tyne and Wear. SR5 2TP.

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Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Initiative

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About this employer

Instant Clearances Ltd is a specialist customs clearance and logistics provider supporting businesses with their import and export requirements across the UK and internationally. We help our customers navigate customs procedures efficiently, ensuring goods move smoothly across borders while remaining compliant with current regulations. Based within a growing and fast-paced industry, we are looking for an ambitious apprentice to join our team and support the continued growth of the business

https://instantclearances.co.uk/ (opens in new tab)

Company benefits

Potential full time role available for the right candidate which could also lead to career advancement within the organisation.

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After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full time role available for the right candidate which could also lead to career advancement within the organisation.

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Ask a question

The contact for this apprenticeship is:
ZENITH TRAINING LIMITED
Faye Turner
faye@we-are-zenith.com
01914906765

The reference code for this apprenticeship is VAC2000056044.

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Apply now

Closes in 30 days (Friday 30 October 2026 at 11:59pm)