DFDS UK & Ireland
Customs Supervisor
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Do you have a strong background in customs compliance and enjoy leading teams in a fast-paced logistics environment? Are you passionate about process excellence, regulatory compliance, and delivering high standards of customer service? If so, you could be the newest addition to our team as a Customs Supervisor.
Be part of the movement – and play your part.
About the role
Working Monday to Friday, 14:00–22:30, you'll oversee evening customs operations, ensuring customs declarations, compliance activities, and export documentation are completed accurately and on time. Leading a team of five Customs Clerks/Administrators, you'll play a key role in supporting customers, maintaining regulatory compliance, and driving process consistency across the customs function.
You will be responsible for:
- Leading and supporting a team of five customs colleagues, ensuring workloads are managed effectively
- Managing and overseeing customs entries across a range of freight movements
- Conducting compliance checks to ensure declarations meet all regulatory requirements
- Ensuring compliance with Catch Certificate, TRACES, customs, and border control requirements
- Monitoring customs processes, identifying improvements, and driving operational efficiencies
- Liaising with customers, internal departments, and external partners to resolve customs-related issues
- Maintaining accurate records and supporting audit and compliance activities
About you
You'll have at least two years' experience in a customs supervisory role, with strong knowledge of customs compliance procedures and regulatory requirements. Experience managing Catch Certificates, TRACES documentation, RoRo movements, and deep-sea freight operations is essential.
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Strong IT skills are required, including confidence using Microsoft Excel and Word, alongside customs and logistics systems. You'll be commercially aware, highly organised, and capable of balancing customer requirements with compliance obligations.
You'll thrive in this role if you're a confident people leader who enjoys developing and supporting others. Experience managing or mentoring a small team would be highly beneficial. We're looking for someone who is systems focused, process driven, and committed to continuous improvement, with the ability to lead by example while maintaining the highest standards of compliance and operational performance.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now, let’s talk about what we can offer you.
When you join us, you become part of a fantastic business that genuinely invests in the growth and development of its people. Alongside a supportive culture, you’ll have access to a range of excellent benefits, including:
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- Pension Scheme – After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
- Holiday Purchase Scheme – Flexibility to buy additional holiday days to suit your lifestyle.
- Bike to Work Scheme – Save money and stay active with our cycle-to-work initiative.
- HSF Assist – Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
- Health Plan with HSF – Enjoy benefits like cashback on dental treatments, glasses, and more.
- MyGym – Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, CrossFit, and more.
- Free Ferry Travel – Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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