schuh
CX - CX Team Member
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We have an exciting opportunity to become a Customer Experience Team Member!
We’re looking for friendly, motivated people to join our Customer Experience Team at our Head Office in Livingston on a temporary part-time basis.
Available Shifts
We have midweek, evening, and weekend shifts available on a temporary part-time basis. We are looking for:
- Monday to Friday, 8:00am-2:00pm.
- Monday to Friday, 12:00pm-6:00pm.
- A variety of evening and weekend shifts:
- Evening shifts: 4:00pm-8:00pm
- Saturdays: 9:30am-5:00pm
- Sundays: 10:30am-5:00pm
Please specify your availability in your application.
Our current opening hours are 8:00am-8:00pm Monday to Friday, 9:30am-5:00pm Saturday, and 10:30am-5:00pm on Sunday, and these will extend over peak periods.
About the Role
The schuh Customer Experience department is a fast-paced, fun, and very customer-focused team. We believe every customer should leave us thinking "WOW!" We believe we lead the way with our customer service effort, and this is what sets us apart.
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You’ll receive full training in the office, so you’ll need to be able to travel to our Livingston Head Office.
What we’re looking for:
- Someone positive, enthusiastic, and genuinely passionate about great customer service.
- A confident, hardworking team player.
- Honest, reliable people who enjoy helping others.
- Someone who communicates well, who’s happy to get involved and help wherever needed.
What you’ll be doing:
- Helping customers who want to buy something or need support — always treating them as individuals.
- Responding to customer queries across social media platforms, including WhatsApp.
- Chatting with customers through our text chat service.
- Handling customer enquiries via phone and email in a friendly, professional way.
- Supporting our High Street stores with any questions or issues they have.
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About schuh:
At schuh, we are the ‘Same but different.’
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality, and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs, and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
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