CX Operations Manager, Tooling

Requirements

• Proven hands-on experience administering Zendesk or a comparable customer support platform in a production environment, including triggers, automations, views, groups, routing, macros, and API-based troubleshooting.
• Experience supporting customer experience or customer success operations, with a strong understanding of how support and customer-facing teams use technology in their day-to-day work.
• Experience owning technology or operational initiatives from scoping and stakeholder alignment through implementation, rollout, and ongoing maintenance.
• Practical experience with workflow automation and low-code/no-code tools such as Zapier, native platform automations, or similar solutions.
• Familiarity with APIs, webhooks, integrations, and common integration patterns, with the ability to collaborate effectively with engineering teams on more complex technical challenges.
• Experience with a customer success platform such as Vitally is a strong advantage, along with the willingness to work across multiple systems within a broader technology stack.
• Practical familiarity with AI-enabled workflows in customer support or success, such as agent assistance, automated triage, routing, or knowledge-based tools.
• Ability to assess when configuration or automation is the right solution and when a problem requires a different operational or technical approach.
• Strong ownership and autonomy, with the ability to identify priorities, make sound decisions, and deliver work without extensive oversight.
• Strong organizational and project-management skills, with the ability to prioritize multiple requests and manage competing demands.
• Excellent written and verbal English communication skills, with the ability to explain technical and operational changes clearly to different audiences.
• Strong documentation habits and an understanding that accurate, accessible documentation is an essential part of successful delivery.
• Analytical and problem-solving mindset, with strong attention to detail and a focus on measurable outcomes.
• Comfortable working in a remote-first, asynchronous environment and collaborating with geographically distributed teams.
• Curious, proactive, adaptable, and committed to continuous learning and improvement.

Benefits

• Annual salary: €36,900–€83,050 EUR, with the actual offer determined by factors such as location, experience, skills, training, business needs, and market conditions.
• Global remote work: Work from anywhere within the applicable employment framework.
• Flexible paid time off: Take time away from work according to your needs.
• Flexible working hours: Work asynchronously and organize your schedule around your life rather than around a meeting-heavy calendar.
• Paid parental leave: 16 weeks of paid parental leave.
• Mental health support: Access to mental health support services.
• Stock options: Opportunity to participate in the company’s equity program.
• Learning budget: Dedicated resources to support professional development and continuous learning.
• Home office support: Home office budget and IT equipment provided.
• Social connection: Budget for local in-person social events or coworking spaces.
• Global and inclusive environment: Collaborate with colleagues across different continents, cultures, and backgrounds.
• Autonomy and flexibility: A remote-first culture that encourages ownership, proactive decision-making, and a healthy life-work balance.
• Career development: Opportunities to expand your skills and take on increasingly challenging responsibilities in a growing global organization.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.