Crown Lift Trucks UK
CXC Telemarketer
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Company Description
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers, as well as automation solutions, fleet management technologies, and warehouse solutions, products and design services.
Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
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Role Description
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We are seeking a motivated and proactive CXC Telemarketer to join our team in Birmingham. In this full-time, on-site role, you will be responsible for engaging with potential customers to book appointments, promote Crown's products and services, and provide exceptional customer service. Your day-to-day tasks will include telephone outreach, scheduling sales team appointments, and documenting customer interactions. Success in this role requires excellent communication skills and the ability to build rapport with customers effectively.
Qualifications
- Strong Communication and Interpersonal Skills: Ability to effectively interact with customers, actively listen, and establish positive relationships.
- Proficiency in Appointment Scheduling and Sales: Experience in organising appointments and promoting products or services to meet targets.
- Customer Service Expertise: Focused on providing outstanding customer support and addressing inquiries effectively.
- Self-motivated, results-driven, and capable of thriving in a fast-paced environment.
- Ability to work collaboratively with sales teams and other departments within the organisation.
- Previous experience in telemarketing or a similar role is a plus, but not required.
- Proficient in using CRM software and basic office tools (e.g., Microsoft Office Suite).
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