Cyber Claims Adjuster

Key responsibilities & accountabilities

• Proactively handle cyber and claims on behalf of the Business's capacity providers from first notification of loss to settlement within the scope of the Business's delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters, and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries, and seeking to reduce claims leakage.
• The ability to prioritize where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters, and in addressing claims queries.
• Work closely with the Business's panel of service providers to ensure a quality and value-for-money service provided/received within required timeframes.
• General claims administrative duties such as electronic file management, filing, and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the Business's products and wordings.
• Identify and escalate claims-related issues to Claims Manager and Claims Director where necessary.