Robert Walters
Cyber Security - IT Service Manager (Global)
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Lead Cyber Security Service Management
My well-established client is expanding its Cyber Security Service Management team and is looking for a lead to own the end-to-end Cyber Security service across the bank's global regions.
This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation.
About the Role:
- Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers
- Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions
- Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms
- Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting
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About the Requirement:
- Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment
- Experience working across global regions and engaging senior/CISO-level stakeholders
- Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement
- SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable
- Financial services experience preferred
- ITIL certification is strongly preferred
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