Mayflower Recruitment Ltd
Cyber Security SOC Support Analyst - London
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Tier 1 Cyber Security SOC Support Analyst
We are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience.
Job Description
As a Tier 1 SOC Support Analyst, you will be primarily responsible for:
- Monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets.
- Reviewing and categorising potential threats in order of priority and dismissing any false alarms.
- Gathering information and escalating the most urgent threats to Escalations Management Team.
Job Specifications
Essential Experience
- Preference given to candidates with MSP background.
- Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role.
- Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies.
- Working knowledge of Microsoft Defender suite including Endpoint Detection and Response.
- Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective.
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Essential Certification
- SC-200 Microsoft Certified: Security Operations Analyst Associate.
- SC-900 Microsoft Certified: Security Compliance and Identity Fundamentals.
Personal Skills
- Highly Motivated.
- Can do attitude.
- Attention to detail.
- Excellent communication.
- Proven client service skills.
- Ability to work under pressure.
- Willingness to work flexibly as required.
- Good telephone etiquette.
Main Tasks and Responsibilities
- Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service.
- Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support.
- Manage technical and stakeholder incident reporting via concise communications.
- Manage client communication channels during an active incident.
- Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident.
- Provide operational support to wider Cyber Security Team on security incidents.
- Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.
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