Hamilton Barnes 🌳
Cyber Technical Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Cyber Technical Service Manager
Work from home: 2x per month in London
Salary: £55,000 - £65,000 base salary
Are you a cyber security professional with a strong technical background who enjoys building lasting relationships with enterprise customers? Do you want to work with cutting-edge Managed Detection & Response (MDR) services while becoming a trusted technical advisor to organisations looking to strengthen their security posture?
We're looking for a Cyber Technical Service Manager to join a growing cyber security team where you'll act as the technical lead for a portfolio of customers, working closely with Security Operations, Engineering and Product teams to deliver exceptional service and continual security improvements.
This is an opportunity to work from home, influence the direction of customer security strategies, and play a key role in improving cyber resilience for businesses across a variety of sectors.
Responsibilities:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Act as the primary technical contact for a portfolio of cyber security customers
- Lead technical service reviews, quarterly business reviews (QBRs) and roadmap sessions
- Provide technical guidance across Managed Detection & Response (MDR) and Managed Infrastructure Services (MIS)
- Translate security incidents, alerts and trends into clear business-focused recommendations
- Work alongside SOC teams to improve detection quality, incident response and service performance
- Support customers through cyber security incidents and major service escalations
- Identify opportunities to improve customer security maturity and cyber resilience
- Collaborate with Engineering and Product teams to enhance services and automation
- Produce technical reports, dashboards and service performance insights
- Support service renewals and identify opportunities for additional cyber security solutions
Skills/Must Have:
- Experience within Cyber Security, Technical Service Delivery, SOC or Managed Security Services
- Strong understanding of MDR, SIEM, SOAR and Incident Response
- Experience managing enterprise customer relationships
- Knowledge of Security Operations Centre (SOC) processes and cyber security operations
- Excellent stakeholder management and communication skills
- Understanding of ITIL and SLAs
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience with Microsoft Sentinel, Microsoft Defender, CrowdStrike or Google SecOps
- Knowledge of MITRE ATT&CK, NIST or CIS Controls
- Experience with ServiceNow, Salesforce or similar ITSM platforms
- Power BI or reporting and analytics experience
Benefits:
- Work from home
- Only 2 days per month in the London office
- Ongoing training and professional development
- Career progression opportunities
- Work with enterprise customers and leading cyber security technologies
- Collaborative and supportive technical team
Salary:
£55,000 - £65,000 base salary
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills